Healthcare Partner
4 days ago
Sharp HealthCare is seeking a skilled Healthcare Partner - Clinical Support Specialist to join our team. As a key member of our healthcare team, you will provide exceptional patient care and support to our patients and families.
Key Responsibilities- Clinical Competency
- Under the supervision of a licensed nurse, perform at least one higher-level competency from the following:
- EKG
- Lift Team/Mobilization
- Integrative Therapy
- OB Tech
- Mother/baby dyad care
- Orthopedic Tech
- Other specialized skills such as surgical support/arterial lines/sterilization processes
- Teamwork and Communication
- Greet and welcome patients and families by telephone and in-person.
- Obtain information from visitors/callers, direct as appropriate or take complete and accurate messages.
- Act on requests for customer assistance.
- Use scripts as appropriate, including answering phones, transferring calls, and service recovery.
- Answer call lights within four (4) rings or call into patient rooms to validate requests.
- Answer phone within four (4) rings and transfer calls as indicated.
- Respond to all inquiries with a timeliness that promotes customer satisfaction.
- Coordinate with physicians and department team members via paging system or phones.
- Assist in directing others during crisis intervention (codes, disasters, etc.).
- Communicate effectively with all levels of staff and use the chain of command per unit guidelines.
- Prioritize workload in accordance with patient needs and staffing patterns, as appropriate.
- Validate understanding of new patient needs or changes in assignment.
- Communicate with other staff to develop a plan for the best use of resources.
- Ask for assistance to get workload completed.
- Report to the licensed nurse or supervisor when unable to respond to the number of current demands.
- Seek feedback from coworkers about strategies to complete work more efficiently.
- Complete and sign appropriate documents accurately and timely.
- Admissions, Discharge, and Transfer Responsibilities
- Ensure complete room setup for new admissions (bedpan, urine container, tissue paper, basin, fresh water, etc.).
- Meet and greet new patients and families on admission to the unit.
- Orient patients and families to the facility/room.
- Inventorize and document patient personal belongings on an inventory sheet upon admission and update as needed.
- Account for patient belongings during transfer and discharge processes.
- Transfer/transport patients to activities, therapies, and other departments on time and in a safe manner.
- Remove all patient equipment and supplies upon discharge.
- Discharge patients from IDX within the expected timeframe of patients leaving the unit.
- As directed by the RN, appropriately enter orders related to equipment, supplies, and dietary needs; seek RN clarification when needed to ensure accuracy.
- Patient Care Activities
- Complete and sign appropriate documents accurately and timely.
- Provide patient care within the scope of responsibilities.
- Provide and document daily care of patients per unit standards.
- In monitored units, follow telemetry process and collaborate with central telemetry for initiating/discontinuing monitoring.
- Communicate or question requests outside of scope of practice to licensed nurses.
- Identify and communicate new resident/patient care issues/concerns.
- Communicate changes in patients/residents condition.
- Take rapid action in life-threatening situations and immediately notify the licensed nurse.
- Communicate plans to transfer patients/residents to other departments or discharge to home.
- Safety
- Comply with universal precautions and hospital infection control policies.
- Use proper body mechanics and safe patient mobilization equipment to ensure patient safety and avoid personal injury.
- Follow safety procedures required for equipment use.
- Report observed hazards and unsafe practices.
- Report personal injury within two hours after the incident happened, and complete the ART and state claim forms.
- Identify and communicate patients who are at risk for injury to self and others.
- Comply with hospital policy in management of patients in restraints.
- Label/store, ensure safety of patient belongings (hearing aids, glasses, dentures).
- Participate in auditing and safety monitoring programs per unit standards.
- Medical Record/Information Management
- Obtain chart inserts for admissions and maintain charts, ensuring additional forms are available and placed in charts.
- Obtain previous charts from medical records.
- Dismantle charts to return to Medical Records, including old charts.
- Request medical records, films, or other medical information from other facilities as needed.
- File interdisciplinary and diagnostic printouts in chart per standards.
- Date, time, and initial all entries.
- Assist team members in locating patient data information.
- Collect and prepare patient data necessary to support inter-facility transfers.
- Accurately update electronic information systems (i.e., tracking shell, Stafflink, NaviCare Hill-Rom systems).
- Ensure timely teletracking updates/requests.
- Enter accurate disposition of patients requiring admission, transfer, or discharge per unit time guidelines.
- Coordinate scheduling of tests and retrieving results to support patient progress.
- Retrieve diagnostic study, lab results, and other relevant patient information supportive of patient assessment.
- Prepare/stock downtime packets.
- Equipment and Supplies
- Obtain, discontinue, store, and clean equipment according to policy/procedure and manufacturer guidelines.
- Enter work order to facilitate repair of equipment, report urgent or unresolved equipment malfunction to lead/manager or the appropriate department (Biomed, Supply Chain Services, etc.).
- Manage and operate equipment safely.
- Ensure integrity/sterility of supplies.
- Check and restock bedside units/exam rooms after each patient and prn.
- Restock supplies (e.g., clerical, patient care, and dietary).
- Track equipment availability: logs, assigns, and tracks equipment.
- Ensure compliance with safety regulations (e.g., equipment does not block fire exits).
- Follow durable, re-usable medical equipment protocols.
- Less than 1 year of related clinical experience.
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association.
- H.S. Diploma or Equivalent.
- Other Comparable certified nursing assistant course.
- 1 year of experience as a unit clerk/secretary in an acute care setting.
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