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Guest Experience Ambassador

2 months ago

Cupertino, California, United States Marriott Full time
About the Role

We are seeking a skilled Guest Experience Specialist to join our team at Courtyard San Jose Cupertino. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that our guests feel valued and cared for throughout their stay.

Key Responsibilities
  • Process operational needs and address guest requests in a timely and professional manner
  • Take ownership of the guest experience in main areas of the hotel, with a focus on providing personalized service and exceeding guest expectations
  • Complete reports and maintain accurate records to ensure seamless operations
  • Deliver quality meals and share highlights of the local area with guests
Requirements
  • High school diploma or G.E.D. equivalent
  • No related work experience required
  • No supervisory experience required
  • No license or certification required
What We Offer

We offer a competitive hourly rate of $23.95, as well as a range of benefits including health care, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.