Front Desk Supervisor

2 weeks ago


Cupertino, California, United States Hyatt House Cupertino Full time
Job Summary:

The Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a seamless experience for all hotel guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Guest Service: Provide warm and welcoming service to all guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed efficiently and effectively, and that the area is maintained in a clean and organized manner.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are equipped to provide exceptional guest service.
  • Communication: Maintain effective communication with all hotel departments, including housekeeping, food and beverage, and maintenance, to ensure that guest needs are met and that the hotel runs smoothly.
  • Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner, ensuring that the guest's experience is positive and memorable.
  • Financial Management: Manage the front desk budget, ensuring that all expenses are tracked and reported accurately, and that the budget is met or exceeded.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with a minimum of 1 year of supervisory experience.
  • Skills: Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. Ability to multitask and prioritize tasks, with a high level of attention to detail.
Benefits:
  • Competitive Salary: $16.40-$24.60 per hour, depending on experience.
  • Benefits Package: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

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