Customer Service Representative

4 weeks ago


Lancaster, Pennsylvania, United States Lancaster General Health Full time
Job Summary

This position is a great opportunity for an organized and detail-oriented individual to join our team as a Patient Scheduling and Registration Specialist at Lancaster General Health. We offer a competitive salary of $45,000 - $60,000 per year, depending on experience.

Responsibilities:
  • Perform complete and accurate patient registration, including walk-in, check-in, and scheduled patients.
  • Demonstrate ability to successfully adapt and perform during times of high volumes and/or high patient acuity.
  • Support inbound and outbound calls to or from patients, guests, or appropriate parties to provide services.
  • Manage general patient complaints/concerns in a professional manner and escalate more complex issues to supervisor/manager as needed.
  • Verify patient, guarantor, coverage, and hospital account information and perform required referral/authorization processes.
Requirements:
  • High School Diploma or equivalent (GED).
  • One (1) year of clerical, customer service, or administrative support experience in a highly customer-oriented organization.
  • One (1) year experience with basic keyboarding, personal computer use, and other office setting equipment.


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