Customer Service Representative

3 weeks ago


Lancaster, Pennsylvania, United States EverStaff Full time
About the Opportunity

We are seeking a skilled Customer Service Representative to join our team at Direct Tools Factory Outlet. In this role, you will be responsible for providing exceptional customer service, supporting an environment of accountability and fairness, and driving sales and profit results.

Key Responsibilities
  • Provide exceptional customer service, addressing customer inquiries and resolving issues in a timely and professional manner.
  • Support an environment of accountability and fairness, communicating any operational or customer issues to the management team.
  • Drive sales and profit results by implementing effective merchandising strategies and motivating staff to meet or exceed sales goals.
  • Maintain a safe and productive store environment, ensuring all company policies and processes are executed at a high level.
Requirements
  • Ability to interpret sales reporting data to improve store performance.
  • Strong desire to exceed expectations to achieve both personal and financial success.
  • Exceptional customer service skills and interpersonal/communication skills.
  • Must be over 18 years old and have a high school diploma or equivalent.
Benefits

As a Customer Service Representative with EverStaff, you will receive:

  • A competitive salary of up to $15.00 per hour.
  • Medical, dental, vision, accident, life, disability, and cancer insurance coverage.
  • The opportunity to work in a dynamic and growing retail environment.
About Us

Direct Tools Factory Outlet brings you the best brand name tools at huge savings, offering brands such as RYOBI, RIDGID, and Hoover. We offer factory blemished and factory reconditioned products backed by manufacturer warranties that other outlets can't match. Shop our full selection of power tools, outdoor products, and floorcare products today.



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