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Client Relations Specialist

2 months ago

Kennesaw, Georgia, United States Banfield Pet Hospital Full time

Position Overview: The Client Service Coordinator (CSC) is essential in managing the flow of clients and their pets within the veterinary facility. This role is pivotal in enhancing the productivity of the veterinary team, ensuring effective communication with both clients and staff, and coordinating care in a friendly and efficient environment, encouraging client loyalty and referrals.

Key Responsibilities:

  • Embody and promote the core values of the organization.
  • Actively attract new clients by highlighting the services offered by the hospital and managing the client and pet flow to guarantee outstanding care.
  • Optimize the number of pets seen by the veterinary team through efficient hospital operations, particularly for wellness plan clients.
  • Deliver professional and exceptional service consistently, which includes welcoming clients and their pets, ensuring their comfort, and providing education on pet health.
  • Inform clients about wellness plans, preventive care, and the various services available at the hospital.
  • Assist new clients by completing necessary documentation and entering pet information accurately into the system.
  • Support departing clients by providing essential instructions, information, invoices, and scheduling future appointments.
  • Oversee financial transactions by maintaining accurate records and following proper procedures.
  • Perform administrative tasks as required.
  • Fulfill additional responsibilities as assigned.

Working Conditions:

  • Prolonged periods of computer use.
  • Comfortable working around various types of pets.
  • Flexibility to work beyond standard hours, including weekends and evenings, as client needs dictate.
  • Exposure to pets that may exhibit unpredictable behavior and occasional exposure to medical hazards.

Qualifications:

  • High School Diploma or equivalent is preferred.
  • Must be at least 18 years old for specific duties.
  • A minimum of one year of relevant experience, preferably in customer service.
  • A background in medical fields (veterinary, healthcare, pharmaceutical) with knowledge of medical terminology is advantageous.

Join the Banfield team as a Client Service Coordinator and discover the positive impact you can have on the health and wellness of pets and their owners.