Community Engagement Specialist
3 weeks ago
We are seeking an exceptional individual to fill the role of Assistant Community Manager at Top Notch. This position offers a unique opportunity to work in a dynamic environment where you can utilize your skills and passion for community building.
About the Role:- This position is responsible for supporting the Community Manager in maintaining a positive and engaged community within our organization.
- You will play a vital role in fostering relationships among community members, developing strategies for engagement, and participating in community discussions.
- A collaborative approach with the Community Manager will ensure that our community remains a hub for interaction and camaraderie.
- Community Engagement:
- Develop and implement strategies to engage community members and foster a sense of belonging.
- Participate in community discussions, addressing member inquiries, feedback, and concerns in a timely and professional manner.
- Organize and facilitate community events to promote interaction and camaraderie among members.
- Communication:
- Collaborate with the Community Manager to create and distribute newsletters, updates, and announcements to keep members informed.
- Monitor community channels, including social media, forums, and email, to ensure consistent and positive communication with members.
- Serve as a liaison between community members and management, conveying feedback, suggestions, and issues to stakeholders.
- Community Development:
- Assist in the recruitment and onboarding of new community members, providing guidance and support to integrate them into the community seamlessly.
- Help identify potential community leaders and influencers, nurturing their growth and involvement within the community.
- Contribute ideas and initiatives to enhance the overall experience and value proposition for community members.
- Data Analysis and Reporting:
- Assist in collecting and analyzing data related to community engagement, including metrics such as participation rates, sentiment analysis, and member demographics.
- Prepare regular reports on community activity and performance, identifying trends, insights, and areas for improvement.
- Utilize data-driven insights to optimize community initiatives, content strategies, and engagement tactics.
The estimated annual salary for this position is $60,000 - $80,000, depending on location and qualifications.
Requirements:- Previous experience in customer service or related roles preferred.
- Excellent written and verbal communication skills.
- Strong interpersonal skills and ability to build relationships with diverse groups of people.
- Proficiency in social media platforms, online forums, and community management tools.
- Creative thinker with a passion for community building and engagement.
- Highly organized with the ability to multitask and prioritize tasks effectively.
- Flexibility to adapt to changing priorities and willingness to work occasional evenings or weekends for community events.
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