Assistant Community Manager

3 weeks ago


Altamonte Springs, Florida, United States Top Notch Full time
Job Title: Assistant Community Manager

We are seeking a highly skilled Assistant Community Manager to join our team at Top Notch. This role offers a unique opportunity to work in a dynamic environment where you can develop your skills and passion for community building.

About the Position:
  • This position plays a key role in supporting the Community Manager in maintaining a positive and engaged community within our organization.
  • You will be responsible for fostering relationships among community members, developing strategies for engagement, and participating in community discussions.
  • A collaborative approach with the Community Manager will ensure that our community remains a hub for interaction and camaraderie.
Key Responsibilities:
  1. Community Building:
    • Support the Community Manager in developing and implementing strategies to engage community members and foster a sense of belonging.
    • Participate in community discussions, addressing member inquiries, feedback, and concerns in a timely and professional manner.
    • Organize and facilitate community events to promote interaction and camaraderie among members.
  2. Communication and Liaison:
    • Collaborate with the Community Manager to create and distribute newsletters, updates, and announcements to keep members informed.
    • Monitor community channels, including social media, forums, and email, to ensure consistent and positive communication with members.
    • Serve as a liaison between community members and management, conveying feedback, suggestions, and issues to stakeholders.
  3. Community Development and Growth:
    • Assist in the recruitment and onboarding of new community members, providing guidance and support to integrate them into the community seamlessly.
    • Help identify potential community leaders and influencers, nurturing their growth and involvement within the community.
    • Contribute ideas and initiatives to enhance the overall experience and value proposition for community members.
  4. Data-Driven Insights:
    • Assist in collecting and analyzing data related to community engagement, including metrics such as participation rates, sentiment analysis, and member demographics.
    • Prepare regular reports on community activity and performance, identifying trends, insights, and areas for improvement.
    • Utilize data-driven insights to optimize community initiatives, content strategies, and engagement tactics.
Salary Information:

The estimated annual salary for this position is $65,000 - $85,000, based on location and qualifications.

Requirements:
  • Previous experience in customer service or related roles preferred.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills and ability to build relationships with diverse groups of people.
  • Proficiency in social media platforms, online forums, and community management tools.
  • Creative thinker with a passion for community building and engagement.
  • Highly organized with the ability to multitask and prioritize tasks effectively.
  • Flexibility to adapt to changing priorities and willingness to work occasional evenings or weekends for community events.


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