Customer Service Liaison

2 weeks ago


Flowood, Mississippi, United States State Farm Insurance Full time

Key Responsibilities:

As a Customer Relations Representative at State Farm Insurance, you will be responsible for assisting customers with their insurance needs, providing exceptional customer service, and resolving issues in a timely and professional manner. You will also be responsible for processing policy changes, claims, and payments accurately and efficiently, maintaining customer records, and collaborating with team members to ensure seamless customer experiences. Additionally, you will promote and cross-sell insurance products and services to meet customer needs, handle escalated customer complaints and concerns, and stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.

Requirements:

To be successful in this role, you will need to possess excellent communication and interpersonal skills, be able to work in a fast-paced environment, and have a strong understanding of insurance policies and regulations. You will also need to be able to work collaboratively with team members and provide exceptional customer service.



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