Master Guitar Craftsman and Customer Experience Specialist

7 days ago


Pasadena, California, United States Guitar Center Full time
Job Overview

Guitar Center is seeking a skilled Guitar Repair Technician to join our team. As a critical member of our store staff, you will be responsible for providing exceptional customer service, performing maintenance and repair services on customer-owned instruments, and maintaining store-owned gear.

Key Responsibilities
  • Interact with customers to ensure a positive experience
  • Service customer-owned instruments with a high level of craftsmanship
  • Maintain store-owned gear as requested
  • Complete warranty repair work
Requirements

To be successful in this role, you should have:

  • A skilled understanding of repairing guitars
  • Excellent customer service skills
  • The ability to work independently and as part of a team
Benefits

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience. Other benefits include:

  • Medical, dental, and vision insurance
  • 401(k) plan with company match
  • Paid sick, holiday, and vacation time
  • Employee discount program
  • Tuition reimbursement options
About Guitar Center

Guitar Center is an equal opportunity employer committed to diversity and inclusion. We believe in creating inclusive environments that put our customers first while fulfilling our mission to develop and nurture lifelong musicians. Our goal is to make a difference in the world by enabling musicians and non-musicians alike to experience the joy of creating music.



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