Senior Customer Success Strategist, SaaS Products

2 days ago


Pasadena, California, United States Siemens Digital Industries Software Full time
Job Summary

We are seeking a Senior Customer Success Strategist to lead and drive digital innovation with our customers. This high-impact, high-visibility role is a mix of customer strategy and execution.

Key Responsibilities
  • Lead the post-sales effort in building enterprise success programs that deliver consistent value to OEM market on Supplyframe solutions
  • Drive business impact and value outcomes for assigned high profile and strategic customer accounts, including steering committee participation and communication to key stakeholders about the needs, requirements, progress and health of customer initiatives
  • Build and maintain relationships with customers at executive, management, and user levels
  • Conduct value alignment workshops to understand key business drivers, define goal milestones and quantify outcome achievement
  • Apply domain expertise with customers in best-practice discussions that can either be specific to Supplyframe solutions or more general regarding enterprise success
  • Create customer success plans, long-term transformation roadmaps and help develop financial goals that demonstrate value and ROI
  • Lead contract renewals and negotiation discussions as needed
  • Guide, coach and support other Customer Success Managers (CSM's) on the SaaS solutions team
  • Gather customer requirements and facilitate product feedback sessions with internal teams
  • Work with sales and pre-sales teams to plan for pipeline deals, new customer handoffs and expansion opportunities
  • Liaise with Siemens counterparts and work cooperatively for joint accounts
  • Collaborate with Supplyframe leadership to create strategy and expansion planning for the department and necessary key roles
Requirements
  • A bachelor's degree and extensive years of experience in customer-facing roles (ideally a combined background of pre and post-sales) is required
  • Industry experience in procurement, supply chain, or engineering
  • Business consulting background in high tech, procurement, manufacturing, or supply chain is preferred
  • Consultative people centric approach to customer conversations that challenge to drive revenue and growth
  • Capable of influencing, collaborating, and consensus building across multiple teams
  • Creativity in finding and presenting solutions to business and technology challenges with an energy and passion for digital transformation
  • Analytical and process-oriented mindset
  • Enthusiastic coaching and mentoring skills with the ability to inspire others
  • Deep understanding of value drivers in recurring revenue business models
  • Experience in value engineering and/or translating qualitative value statements into measurable, quantitative metrics is a strong plus
What We Offer

We offer a competitive salary range of $130,000 to $220,000, including bonus. We also provide a comprehensive benefits package, including 100% coverage of health, dental, and vision premiums for employees and 80% for their families. We offer 17 days of paid time off (PTO) and up to 10 company-paid holidays.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and diverse workplace where everyone can thrive.



  • Pasadena, California, United States Siemens Digital Industries Software Full time

    Job Title: Senior Customer Success Strategist, SaaS ProductsJoin Siemens Digital Industries Software as a Senior Customer Success Strategist, SaaS Products, and play a key role in driving digital innovation with our customers. As a high-impact, high-visibility role, you will lead and drive digital innovation with our customers, operating both as a player and...


  • Pasadena, California, United States Siemens Digital Industries Software Full time

    Job SummaryWe are seeking a Senior Customer Success Strategist to lead and drive digital innovation with our customers. This high-impact, high-visibility role is a mix of customer strategy and execution.Key ResponsibilitiesLead the post-sales effort in building enterprise success programs that deliver consistent value to OEM market on Supplyframe...


  • Pasadena, California, United States Jobot Full time

    Product Strategist OpportunityWe're seeking a skilled Product Strategist to join our team at Jobot. As a key member of our product management team, you'll be responsible for driving product innovation and growth.Key Responsibilities:Analyze internal and third-party data sources to evaluate our product portfolio and recommend innovative new products.Develop...


  • Pasadena, California, United States Ayzenberg Full time

    About the RoleAyzenberg Group is seeking a highly skilled Digital Media Strategist to join our team. As a key member of our team, you will be responsible for the successful day-to-day management and campaign implementation for one of the most respected insurance companies in the industry.As a Digital Media Strategist, you will collaborate with Director-level...

  • Content Strategist

    1 month ago


    Pasadena, California, United States SummitHR Full time

    About the RoleWe are seeking a highly skilled Content Strategist to join our team at SummitHR. As a Content Strategist, you will be responsible for developing and implementing a comprehensive content strategy that aligns with our business goals.Key Responsibilities:Develop and execute a content strategy that drives engagement and conversionCollaborate with...


  • Pasadena, California, United States SummitHR Full time

    Position OverviewThe Senior Human Resources Strategist at SummitHR is tasked with aligning organizational goals with management across various business sectors. This role fosters partnerships within the HR domain to provide valuable services that reflect the strategic objectives of the organization.Key Responsibilities:Develop innovative strategies to...


  • Pasadena, California, United States Air Products Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Project Engineer to join our Project Resource and Outage Support (PROS) Group at Air Products. This is a diverse group that supports Industrial Gases (IG) North America capital projects, strategic planning, turnaround planning, and turnaround execution.Key ResponsibilitiesLead assigned...


  • Pasadena, California, United States Kaiser Permanente Full time

    Job Summary:As a key member of the Kaiser Permanente team, this role is responsible for developing and implementing complex sales and retention strategies for our largest accounts. This includes partnering with customer organizations, key union influencers, and other stakeholders to develop and implement reposition and growth strategies. The successful...


  • Pasadena, California, United States Air Products Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Project Engineer to join our Project Resource and Outage Support (PROS) Group. As a key member of our team, you will be responsible for leading assigned capital projects and managing all engineering, design, and construction resources.Key ResponsibilitiesLead assigned capital projects and...

  • Wealth Strategist

    3 days ago


    Pasadena, California, United States Northern Trust Full time

    About Northern TrustNorthern Trust is a leading global financial institution with a rich history dating back to 1889. As a Fortune 500 company, we have established ourselves as a trusted partner for individuals, families, and institutions seeking innovative financial solutions.Key ResponsibilitiesSell trust products and services to individuals, focusing on...


  • Pasadena, California, United States Air Products Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Project Engineer to join our Project Resource and Outage Support (PROS) Group. This is a diverse group that supports Industrial Gases (IG) North America capital projects, strategic planning, turnaround planning, and turnaround execution.Key ResponsibilitiesLead assigned capital projects and...


  • Pasadena, California, United States Spokeo Full time

    About SpokeoSpokeo is a people search engine that helps users reconnect with friends, reunite with families, and protect against fraud. Our mission is to advance transparency, and we rally around six core values: listening with empathy, understanding the why, clarifying with data, innovating to learn, collaborating to achieve, and insisting on quality.We are...


  • Pasadena, California, United States Jobot Full time

    About UsJobot is a leading digital invitation platform revolutionizing the way people plan and host events. With a strong focus on innovation and user satisfaction, we have established ourselves as a trusted name in the industry.Job DetailsJob Title: Senior Product ManagerJob Type: Full-timeLocation: RemoteSalary: $170,000 - $220,000 per...


  • Pasadena, California, United States Air Products Full time

    About the RoleWe are seeking a highly skilled Process Engineer to join our team at Air Products, a world leader in industrial gases. As a Process Engineer, you will play a critical role in ensuring the safe and efficient operation of our hydrogen plants and pipelines.Key ResponsibilitiesProvide process engineering support for 3-4 hydrogen plants, monitoring...


  • Pasadena, California, United States East West Bank Full time

    Job Title: Senior Customer Service SpecialistWe are seeking a highly skilled Senior Customer Service Specialist to join our Specialty Deposit Services (SOS) Department. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key...

  • Wealth Strategist

    1 day ago


    Pasadena, California, United States Northern Trust Full time

    About Northern TrustNorthern Trust is a globally recognized financial institution with a rich history dating back to 1889. As a Fortune 500 company, we provide innovative financial services and guidance to the world's most successful individuals, families, and institutions.Key ResponsibilitiesSell trust products and services to individuals, focusing on...


  • Pasadena, California, United States Futronics Full time

    Senior System EngineerFutronics, a leading AI robotics company, is seeking a highly skilled Senior System Engineer to join its team in Pasadena, CA.This role involves working closely with a talented team of engineers from various disciplines, including Mechanical Engineering, Hardware, Firmware, Autonomous Navigation, Perception, and Computer Vision,...


  • Pasadena, California, United States Call the Car Full time

    Job Title: Senior Manager, Customer ServiceAt Call the Car, we are seeking a highly skilled and experienced Senior Manager to lead our customer service team. As a key member of our leadership team, you will be responsible for shaping and executing our customer service strategies, ensuring that our customers receive outstanding service and support throughout...


  • Pasadena, California, United States QLess Full time

    Job Title: Account Executive, Enterprise SalesAbout QLess:QLess is a cloud-based software company that has given back over 13,000 years of wasted time to more than 120 million users. Our mission is to maximize customer service throughput while eliminating wait times at a lower cost.We bring over 550 global organizations together with their customers, 26...


  • Pasadena, California, United States 24 Seven Talent Full time

    Job Title: Senior Sales Account ExecutiveAt 24 Seven Talent, we are seeking a highly skilled Senior Sales Account Executive to join our team. As a key member of our sales team, you will be responsible for developing and nurturing relationships with key accounts, as well as merchandising and selling collections specific to each account's...