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Regional Residence Manager

2 months ago

Greenwich, Connecticut, United States MAHLER PRIVATE STAFFING Full time
Job Description

Job Summary:

Mahler Private Staffing is seeking a highly skilled and experienced Regional Residence Manager to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our clients and their families in their Greenwich, CT residence and New York residences.

Key Responsibilities:

  • Primary Point of Contact: Serve as the primary point of contact for all hospitality requests at our clients' Connecticut and New York properties.
  • Logistics and Operations: Oversee daily operation logistics and hospitality needs, ensuring seamless execution of events and activities.
  • Quality Control: Conduct daily checks with detailed checklists to ensure family preferences are in place, maintaining the highest standards of quality and service.
  • Wardrobe Management: Oversee wardrobe management with the housekeeping staff, ensuring timely and efficient service.
  • Inventory Management: Manage and update inventories, SOP's, and checklists to ensure accuracy and efficiency.
  • PAR Levels: Maintain PAR levels across relevant departments, ensuring optimal performance and efficiency.
  • Special Events: Organize special events for the family and oversee F&B servers, ensuring exceptional service and quality.
  • Collaboration: Work closely with the Property Managers to ensure a proactive approach to maintenance, ensuring the properties are always in top condition.
  • Staff Development: Train and develop staff, ensuring they have the skills and knowledge needed to provide exceptional service.
  • Communication: Create and coordinate detailed memos (logistics, bookings, accommodation) for family visits/trips, ensuring seamless communication and execution.
  • Administrative Support: Assist with driving the family and errands as needed, providing administrative support as required.

Qualifications:

  • Experience: Prior experience caring for and maintaining fine homes or luxury hospitality properties, or yachts.
  • Leadership: Set and maintain the standard of hospitality within the residences, leading by example and inspiring others to do the same.
  • Housekeeping and Food & Beverage: Strong Housekeeping and Food & Beverage background, with a keen attention to detail.
  • Intuition and Prioritization: Intuitive by nature, able to anticipate the principals' needs and naturally strong at prioritizing.
  • Professionalism: Professional and dynamic, with an ability to work well under pressure and maintain a strong work ethic.
  • Team Management: Experience managing successful teams, with a focus on developing and motivating staff.
  • Technical Skills: Computer literate, tech savvy, and experience working with Microsoft products.

Work Schedule:

As necessary to satisfactorily perform the duties of the position, including some Saturdays, Sundays, and holidays as required. Hours vary during family residency months, guest visits, and events.

Compensation:

Competitive compensation and excellent benefits package, including an annual discretionary bonus, health/dental/vision, 401(k), PTO, paid holidays, and more.