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Outdoor Product Support Advisor

2 months ago

Souderton, Pennsylvania, United States Craft-Bilt Manufacturing Full time

Job Title: Outdoor Product Support Advisor at Craft-Bilt Manufacturing

Craft-Bilt Manufacturing, a reputable name in the production sector for home and commercial enhancements, has been a trusted family-operated business for over seventy years. Focusing on outdoor improvement solutions such as sunrooms, awnings, and canopies, Craft-Bilt is dedicated to surpassing customer expectations through exceptional service. Their guiding principle is "Motivated Team Members...Outstanding Performance...Happy Clients."

Why Consider Craft-Bilt Manufacturing:

  • A professional yet relaxed workplace with a casual dress code and necessary safety equipment
  • Employee discounts available after a year of service
  • Excellent work-life balance, allowing you to focus on your responsibilities during work hours without taking tasks home
  • Attractive compensation and benefits package, including FULLY COVERED health and dental insurance for you and your family, with NO deductions from your paycheck
  • Additional benefits include company-sponsored life insurance, disability coverage, a 401(k) plan with company matching, bonuses, paid time off, and holidays

Position Overview:

We are seeking a skilled Product Support Advisor to join our Customer Service Team at Craft-Bilt Manufacturing. This position is essential in delivering exceptional assistance and support for our diverse range of sunrooms and outdoor living products. As a Product Support Advisor, you will play a crucial role in ensuring our customers receive expert technical guidance and effective solutions.

Key Responsibilities:

  • Develop expertise in our sunroom and outdoor product offerings, including features, installation techniques, and customization options
  • Respond promptly and professionally to technical inquiries and support requests from customers through various communication channels
  • Diagnose and troubleshoot technical challenges related to product installations and components
  • Provide clear and comprehensive instructions to customers for resolving issues
  • Utilize CRM systems to document customer interactions, technical challenges, and resolutions
  • Collaborate with engineering and production teams to communicate customer feedback and identify trends in technical issues

Qualifications:

  • Proven experience in product support within the construction or outdoor sector
  • Strong mechanical aptitude with an understanding of construction methods and components
  • Excellent problem-solving abilities to effectively diagnose and address issues
  • Exceptional communication skills, both written and verbal, to convey information clearly
  • Proficient in documentation, tracking tools, and order entry systems
  • Ability to work independently, manage time efficiently, and adapt to shifting priorities
  • A keen attention to detail and strong organizational skills
  • Intermediate to advanced proficiency in Microsoft Office applications and ERP systems

Work Environment:

  • This is a full-time on-site position with standard working hours