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HVAC Operations Coordinator

1 month ago

Alexandria, United States LEN THE PLUMBER LLC Full time
Job Title: HVAC Administrator

Len the Plumber LLC is seeking a highly organized and detail-oriented HVAC Administrator to join our team. As an HVAC Administrator, you will play a crucial role in supporting the general operation of our HVAC business.

Key Responsibilities:
  • Collaborate with the Call Center and Service Management teams to ensure customer satisfaction and compliance with business processes.
  • Perform follow-up communication with customers after service visits to track results and report any concerns to service management.
  • Assist with task management to ensure timely completion of requests and needs.
  • Process and monitor Wells Fargo transactions to ensure compliance with accounting processes.
  • Generate reports as needed for the HVAC department.
  • Support the onboarding of new HVAC employees as directed by Human Resources.
  • Order and maintain stock of company uniforms as needed.
  • Manage HVAC employees and technician accounts and profiles within the CRM.
  • Collect and track payments from the field and submit them to accounting on a weekly basis.
  • Assist with resolving open A/R for the HVAC Department.
Requirements:
  • Strong Microsoft Office experience (Excel, Word, Outlook, Teams, PowerPoint).
  • High School Diploma or equivalent required.
What We Offer:
  • Competitive Dental, Vision, and Healthcare Plans.
  • 401(k) matching.
  • Short-Term and Long-Term Disability.
  • Life Insurance.
  • PTO.
  • Paid Holidays.
  • Employee Assistance Program (EAP).