Hospital Associate-Food Service Coordinator

2 weeks ago

New York, New York, United States NYULMC Full time
Job Title: Hospital Associate-Food Service

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. Our Food and Nutrition Services Department is seeking a highly skilled and compassionate Hospital Associate-Food Service to join our team.

Job Summary:

The Hospital Associate-Food Service will be responsible for providing exceptional patient care and hospitality throughout the hospital stay. This includes ensuring patients receive correct orders and quick trays, maintaining a safe and clean work environment, and providing excellent customer service skills.

Key Responsibilities:
  • Remains available to patients at meal times to ensure patient satisfaction
  • Maintains a safe, clean, and functional work environment
  • Maintains a professional appearance and speaks in a courteous manner using good customer service skills
  • Attends training classes and meetings as directed
  • Maintains patient confidentiality as required by NYULMC
  • Performs any other duties as assigned by management
  • Reviews patient census information, articulates menu selections, and works as a liaison to Patient Services for meal setup
  • Demonstrates knowledge of the organization's Core Values of Professionalism, Respect, Integrity, Diversity, and Excellence and incorporates them into the performance of duties
  • Employs the principle of positive guest relations, maintaining a good rapport and cooperative working relationship with all patients, including coworkers and multidisciplinary team members
  • Consults with Nutritionist and Supervisor regarding each patient's dietary needs and changes in patient status
  • Informs supervisor of any special requests in patient's dietary needs
  • Enters patient meal preferences using Room Service Choice Menu preference information is entered using a handheld tablet
  • Maintains familiarity with the patient menu to answer patient questions
  • Assembles trays with selected menu items, assists in serving of hot food as needed
  • Delivers meal trays in a truck to patient care units
  • Delivers meal trays to the patient's bedside
  • Retrieves soiled trays from the patient's bedside and returns food truck to the kitchen
  • Keeps menu tally and totals, inserts new menus, and pulls discharges to ensure new patients receive meals in a timely manner and meals are not sent for discharged patients
  • Checks and restocks floor supplies
  • Answers phones in a prompt and courteous manner and records calls on the Diet Office log as necessary
Requirements:
  • Must have a High School Diploma or equivalent
  • Some college and/or higher academic standing preferred
  • Must be able to read, write, and speak English fluently, bilingual a plus
  • Must have basic math, grammar, computer, and keyboarding skills
  • Must have interpersonal skills and ability to perform service recovery to effectively interact with patients, families, employees, and staff
  • Ability to walk to assigned nursing units several times per day
  • Previous hospital Food Service menu processing a plus
  • Strong written and verbal communication skills
Preferred Qualifications:
  • None

Qualified candidates must be able to effectively communicate with all levels of the organization. NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents. NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information, or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online. If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal 'EEO is the law' poster or visit for more information. NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $28.37 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay, or other forms of compensation or benefits. To view the Pay Transparency Notice, please click here.

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