Retail Customer Service Representative

4 days ago


Arlington, Virginia, United States Goodwill of Greater Washington Full time
About the Job

We are looking for a detail-oriented and customer-centric Retail Customer Service Representative to join our team at Goodwill of Greater Washington. As a critical member of our sales floor team, you will be responsible for delivering exceptional customer experiences, maintaining a tidy store environment, and supporting the overall success of our retail operations.

Estimated Salary: $42,000 - $52,000 per year, based on experience.

Job Description:

  • Provide professional and courteous service to all customers inside the store, outside of the store, and on the phone.
  • Ensure merchandise is placed on the sales floor in a timely manner.
  • Able to accurately process transactions on the register.
  • Demonstrate strong cash handling skills, including making change, operating the cash register, and using a calculator.
  • Maintain knowledge of merchandise and respond to customers' inquiries in a prompt and courteous manner.
  • Maintain a clean and organized store environment, including racks, shelves, bins, and hangers.
  • Maintain a professional appearance at all times.

Key Responsibilities:

  • Maintain an orderly and clean register area.
  • Familiarize yourself with store security procedures and exercise security practices when necessary.
  • Perform general housekeeping duties, including sweeping, mopping, vacuuming, wiping shelves, and dusting (including restrooms and dressing rooms).
  • Perform other duties as assigned by management.


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