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Technical Business Solutions Analyst
2 months ago
We are seeking a highly skilled Technical Business Analyst to join our team at Marmon Holdings, Inc. As a key member of our organization, you will play a critical role in providing outstanding Information Technology service for all AP Emissions.
Key Responsibilities- Provide end-user support for Epicor and business products such as Kinetic 2021, Docstar (ECM), MES, CPC, AFR, and Spreadsheet server.
- Develop computer-generated outputs to be used in reporting data as required for the business.
- Partner with the ERP manager and business teams to develop solutions and processes to facilitate better data flow and movement through the company.
- Direct activities with external partners as required to provide solutions.
- Handle end-users' requests courteously and professionally in a timely manner.
- Communicate with business all changes and affects to end-users.
- Provide research as required and documented answers to all inquiries on project or request status.
- Develop training plans to work with all end-users to increase Epicor knowledge and enhance capabilities.
- Responsible for updates and upgrades, much of this work after hours.
- Coordinate SMEs to stay up to date.
- Preferred knowledge of the converting industry and manufacturing process.
- Manages difficult situations; responds promptly, professionally, and proactively to customer needs.
- Required problem-solving skills - identifies and resolves problems in a timely manner.
- Preferred experience with Epicor 10/11 and familiar with Kinetic 2021.
- Required to have working knowledge and skills in the following areas: SQL, SSRS, Application Studio, DMT, BAQs, BPM.
- Required to have good grammar and diction when communicating either by telephone, email, or voicemail.
- Ability to work in a fast-paced, constantly changing environment, multi-task as necessary, and still respond professionally.
Preferred Bachelor's Degree or (5) years Business or Technical Analyst role directly associated with the use of Epicor application.
Work EnvironmentThe performance of this position may occasionally require exposure to the manufacturing areas where certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection.
This role will require work to be done outside of normal business hours and on weekends as needed.
