IT Technical Support Specialist
1 month ago
The IT Technical Support Specialist is responsible for designing, organizing, modifying, and supporting Prolec GE Waukesha corporate computer hardware and software systems. This role also involves mentoring team members to accelerate their development. The ideal candidate will be able to quickly acquire new skills and follow company policies and procedures.
Key Responsibilities- Administer servers, workstations, printers, desk phones, smartphones, software deployment, security updates, wireless networks, switches, and patching.
- O365 Administration
- Plan and implement future IT projects, ensuring seamless migrations and integrations.
- Manage user accounts, permissions, access rights, and software licenses/subscriptions.
- Maintain accurate inventory and asset listing of IT Equipment.
- Document network software, hardware, and system security maintenance.
- Research and recommend upgrades to support business processes.
- Configure authentication and authorization of directory services.
- Evaluate and modify system performance.
- Associate or BS in Computer Science, or 3-5 years' experience in a related field.
- Professional or personal experience with web or application programming a plus.
- Ability to work independently and anticipate issues.
- Strong customer service skills.
- Extensive knowledge of operating systems and applications, as well as hardware and software troubleshooting.
- Strong problem-solving abilities.
- Strong willingness to document processes and solutions.
- Ability to work well under pressure with multiple demands.
- Excellent teamwork and communication skills.
- Office environment.
Prolec-GE Waukesha, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, protected veteran status, or any other reason prohibited by applicable law.
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