Customer Service Representative

4 weeks ago

Charlotte, North Carolina, United States Paymentus Full time

### Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Paymentus. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and their customers.

### Essential Functions

* Process payments for our clients' mutual customers (inbound and outbound) with accuracy and efficiency.
* Maintain regular and predictable attendance, as this is an essential function of the job.
* Assist customers by explaining procedures, answering questions, and providing relevant information in a professional business manner.
* Follow call center scripts and processes when handling different topics.
* Collaborate with Customer Service, Operations, Marketing, and Sales teams to improve client satisfaction.
* Be available to work on statutory holidays and/or as needed by the business.

### Education and Experience

* Minimum two years of customer service experience.
* Secondary school diploma or minimum of high school diploma.
* Inbound call center customer service experience.
* Proficient in English and/or Spanish.

### Work Environment

This role operates in a professional office environment, utilizing standard office equipment such as laptop computers, photocopiers, and printers.

### Physical Demands

The CSR is required to work at their desk in front of their laptop for the duration of their shift (standing or sitting) with regular breaks.

### EEO Statement

Paymentus is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

### Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation.

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