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Operations Manager

2 months ago

Oxon Hill, Maryland, United States Marriott Full time
Job Summary

As a key member of our team, you will assist in planning and executing meetings and special events, ensuring seamless execution and exceeding guest expectations. You will also implement departmental strategies, promote events, and lead the team to meet and exceed daily/weekly goals.

Key Responsibilities
  • Assist in managing meetings and special events, including budgeting and operations
  • Research and analyze new products, pricing, and services of competition
  • Assist in apprising property of all groups that will impact property operations
  • Execute event management strategy aligned with company business strategy
  • Conduct daily walk-through of banquet floor to promote client satisfaction and quality standards
  • Learn, operate, and train employees on software systems used in events
  • Manage profitability, including developing working relationships with outside vendors and establishing prices and service agreements
  • Upsell during event planning and manage department controllable expenses to achieve or exceed budgeted goals
  • Ensure exceptional customer service, creating an atmosphere that meets or exceeds guest expectations
  • Manage and conduct human resources activities, including interviewing, selecting, and training employees
Requirements
  • High school diploma or GED; 2 years experience in hospitality, event management, food and beverage, sales and marketing, or related professional area
  • OR 2-year degree from an accredited university in hospitality, or related major; 1 year experience in hospitality, event management, food and beverage, sales and marketing, or a comparable professional area
Benefits

Marriott offers a competitive hourly pay range of $21.63 to $28.85, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off, life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.

Marriott International is an equal opportunity employer, committed to hiring a diverse workforce and sustaining an inclusive, people-first culture.