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Patient Services Representative

2 months ago

Harrisburg, Pennsylvania, United States Connections Health Solutions Full time
About the Role

We are seeking a highly organized and detail-oriented Patient Services Representative - Unit Coordinator to join our team at Connections Health Solutions. As a key member of our clinical services team, you will provide essential administrative and clerical support to ensure the smooth and efficient functioning of our unit.

Key Responsibilities
  • Individual Registration and Insurance Verification: Register individuals for services, including verifying Medicaid eligibility, health plan enrollment, and other third-party insurance confirmations. Collect necessary authorizations and release of information documents. Schedule appointments as needed.
  • Collaboration with Clinical Team: Work closely with the clinical team to communicate any concerns regarding an individual's psychiatric or medical presentation to the appropriate discipline.
  • Visitor and Security Management: Greet and receive visitors, maintaining security protocols by monitoring the logbook, issuing visitor badges, and ensuring adherence to procedures.
  • Electronic Health Record Management: Accurately oversee and update the episode of care in the Electronic Health Record (EHR). Coordinate the discharge process with other inpatient facilities and manage records within the EHR system.
  • Clinical Records and Communication: Obtain and manage clinical records/documents as requested. Communicate relevant information to physicians, nurses, and clinical team members. Coordinate with other providers to facilitate discharges and transfers.
  • Involuntary Process Assistance: Assist with the 302 involuntary processes, serving as a liaison between departments and ensuring effective communication across multiple disciplines involved in individual care.
  • Unit Operations and Supplies: Coordinate the ordering of individual meals, equipment, and maintain necessary unit supplies for daily operations.
  • Customer Service and Support: Promote a welcoming environment through excellent customer service. Serve as a resource for families, visitors, and vendors, addressing their needs and inquiries.
  • Telephone Management: Answer incoming calls, provide information, transfer calls, and take messages as necessary to ensure smooth communication.
Requirements
  • High School Diploma or Equivalent: Required
  • 1 year of exceptional service customer service-oriented work experience: Required
  • 3 years of clerical experience: Required
  • Current Notary or have the ability to become a notary within the first 90 days: Required
  • Must be able to perform Safe Clinch patient restraint techniques: Required
  • Must pass the following background checks: Required
Preferred Qualifications
  • Previous behavioral health experience: Preferred
What We Offer
  • Full-time only: Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
  • CHS pays for Basic Life, AD&D, Short and Long-Term Disability: Required
  • Voluntary Life insurance option for employees and their families: Required
  • Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan): Required
  • Flexible Spending Accounts (health care and dependent care): Required
  • 401k company match after 6 months (50% of deferrals up to 6% of compensation): Required
  • Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays: Required