Program Delivery Quality Assurance Specialist

1 week ago


Fitchburg, Massachusetts, United States National Safety Council Full time
Job Summary

We are seeking a highly skilled and detail-oriented Program Delivery Quality Assurance Monitor to join our team at the National Safety Council. As a key member of our organization, you will play a critical role in ensuring the quality and integrity of our driver safety courses.

Key Responsibilities
  • Conduct quality assurance monitoring of instructor activities during driver safety courses, observing and documenting instructor performance in a covert manner.
  • Attend various NSC driver safety courses state-wide, participating in all aspects of the class as a required attendee.
  • Record objective information to evaluate instructors' facilitation of NSC driver safety courses, focusing on contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations.
  • Complete Instructor Observation Evaluation Input forms and written summaries of observations within 24 hours of monitoring completion.
  • Participate in scheduled training, retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required.
Requirements
  • Excellent written and verbal communication skills.
  • Ability to work independently and display high initiative, with good time management and organizational skills.
  • High school diploma or equivalent required.
  • Proficient with Microsoft Outlook, Excel, Word, and PowerPoint.
  • At least 2 years of relevant customer service or call center experience preferred.
  • Requires prolonged sitting and travel (in-state, must have own transportation).
What We Offer
  • Competitive hourly rate of $35/hour.
  • At least 20 PTO days accrued in the first year and 11 paid holidays.
  • Flexible work arrangements.
  • Comprehensive medical, dental, vision, and life insurance plans.
  • Flex spending accounts for medical and dependent care.
  • 403(b) & Roth 403(b) with employer match up to 6%.
  • Reimbursable training.
  • Student loan pay down.
  • Dress for your day.
About Us

The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths through leadership, research, education, and advocacy. Our initiatives include workplace safety, roadway security, and impairment prevention.

We believe that you can't be safe if you don't feel safe. Feeling safe requires a commitment to equitable policy implementation and promoting diversity in the safety profession. We must cultivate our own diverse, inclusive, and equitable work environment to deliver on our mission to save lives, from the workplace to anyplace.



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