Customer Support Team Member

1 week ago


Coeur d'Alene, Idaho, United States Dirne Health Center, Inc. Full time
Job Overview:

Dirne Health Center, Inc. is seeking a highly skilled Part-Time Customer Service Representative to join our team. As a key member of our staff, you will be responsible for providing exceptional customer service to our patients and ensuring seamless communication between patients, medical assistants, and providers.

Responsibilities:
  1. Check in patients and update demographics at each visit, including insurance information if applicable.
  2. Back up the call center on a multi-line phone system, take accurate messages, and deliver them promptly to providers.
  3. Schedule appointments as needed for new and established patients using our electronic practice management system.
  4. Makes reminder calls for all scheduled patients.
  5. Versifies Medicaid eligibility and obtains Healthy Connections authorization if necessary.
  6. Collects co-pays from patients at each visit.
  7. Handles patient no-shows and follows established protocol.
  8. Creates and organizes patient charts.
  9. Performs general office duties, such as copying, faxing, and handling mail.
Requirements:
  • Education and Experience:
  • High school diploma or equivalent required.
  • Two years of office experience; medical experience preferred.


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