Senior Manager of Operations

5 days ago


New York, New York, United States Inspira Education Full time
Job Title: Senior Manager of Operations

At Inspira Education, we're seeking a highly skilled Senior Manager of Operations to join our team. As a key member of our leadership team, you will play a crucial role in overseeing the daily operations of acquired staffing firms and contributing significantly to the M&A due diligence process.

Key Responsibilities:
  • Lead the execution of operational strategies across acquired companies, ensuring alignment with Inspira's overall strategic objectives
  • Participate in the due diligence process for mergers and acquisitions, evaluating potential acquisitions and integrating them into the Inspira framework
  • Develop and implement processes to ensure high standards of operational efficiency, quality, and regulatory compliance across all managed entities
  • Provide exceptional leadership in operations of acquired staffing entities while promoting Inspira's culture, values, and behaviors
  • Drive improvement in client satisfaction and employee engagement, retention, and performance across the organization
  • Oversee and manage various projects to enhance operational performance, collaborating with finance, HR, and marketing teams as needed
  • Continuously assess current processes and identify opportunities for improvement to enhance departmental functions and overall efficiency
  • Utilize systems, analytics, and data to track and improve performance, driving commercial outcomes and measuring the impact of initiatives
Requirements:
  • Experienced multi-site operator responsible for managing acquired small businesses within the staffing sector, with a proven track record of delivering high-quality services in a regulated environment
  • Bachelor's degree in a related academic discipline required, or additional related work experience (MBA preferred)
  • 6+ years' of related work experience in operations or comparable management and supervisory experience within a staffing firm
  • Demonstrated ability to drive customer, client, and employee satisfaction while achieving year-over-year growth
  • Confident decision-maker with a proven ability to support change and drive innovation
  • Secure understanding of the complex relationship between business, commerce, and service excellence within regulated staffing organizations
  • Ability to develop and implement guidelines and integrate effectively to achieve success
  • Skilled in planning and delivering strategy, utilizing systems and analytics, digital technology, and data to identify actions to turn around and improve performance
  • Capable of driving commercial outcomes and measuring the impact of initiatives and work-streams
  • Experience in developing high-performing teams, with a successful track record of supporting effective regulatory compliance, quality improvement, innovation, and service excellence
  • Strong communication skills, capable of building relationships both internally and externally and maintaining trust and collaboration
  • Ability to work effectively in a fast-paced, dynamic environment and willingness to go above and beyond to achieve organizational goals
Why Inspira Education?
  • Amazing people with a great vision and values
  • Remote-first team across the US and Canada
  • 100% coverage of health, vision, and dental benefits
  • Flexible Paid-time Off
  • Learning and Development Budget for Employees
  • Retirement Savings Plans
  • Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
  • Note: certain benefits are not provided to 1099 contract workers

At Inspira Education, we're committed to creating a workplace that values diversity, equity, and inclusion. We believe that everyone deserves an equal opportunity to succeed, and we're dedicated to fostering a culture that promotes respect, empathy, and understanding.



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