Health Information Specialist Lead

22 hours ago

Cherry Hill, New Jersey, United States CIOX Health Full time
Job Title: Health Information Specialist Lead

Job Summary:

CIOX Health is seeking a highly skilled Health Information Specialist Lead to join our team. As a Health Information Specialist Lead, you will be responsible for processing all release of information (ROI) specifically medical record requests in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality product and customer service.

Responsibilities:

  • Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
  • Maintain confidentiality and security with all privileged information.
  • Maintain working knowledge of Company and facility software.
  • Adhere to the Company's and Customer facilities Code of Conduct and policies.
  • Inform manager of work, site difficulties, and/or fluctuating volumes.
  • Assist with additional work duties or responsibilities as evident or required.
  • Consistent application of medical privacy regulations to guard against unauthorized disclosure.
  • Responsible for managing patient health records.
  • Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
  • Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
  • Ensures medical records are assembled in standard order and are accurate and complete.
  • Creates digital images of paperwork to be stored in the electronic medical record.
  • Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
  • Answering of inbound/outbound calls.
  • May assist with patient walk-ins.
  • May assist with administrative duties such as handling faxes, opening mail, and data entry.
  • May schedules pick-ups.
  • Assist with training associates in the HIS positions.
  • Generates reports for manager or facility as directed.
  • Must exceed level 1 productivity expectations as outlined at specific site.
  • Participates in project teams and committees to advance operational Strategies and initiatives as needed.
  • Mentor HIS staff for further professional development.
  • Inform senior leadership of issues, opportunities or challenges.
  • Assist throughout the region with training, mentoring and/or coverage as needed.
  • Participate and assist with onboarding activities for new employees.
  • Assist with Quality Assurance tasks as directed by management.
  • Acts in a lead role with staff regarding general questions and assists with new hire training and developmental training.
  • Leads training sessions for timely staff development.
  • Other duties as assigned.

Qualifications:

  • High School Diploma or GED.
  • Must be 18 years of age or older.
  • Able to travel local/regionally 75% or more of the time.
  • Ability to commute between locations as needed.
  • 1 year Health Information related experience.
  • Able to work overtime during peak seasons when required.
  • Basic computer proficiency.
  • Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis.
  • Professional verbal and written communication skills in the English language.
  • Detail and quality oriented as it relates to accurate and compliant information for medical records.
  • Strong data entry skills.
  • Must be able to work with minimum supervision responding to changing priorities and role needs.
  • Ability to organize and manage multiple tasks.
  • Able to respond to requests in a fast-paced environment.
  • Presentation skills for small group settings.
  • Forward thinking and ability to problem solve.

Preferred Qualifications:

  • 2+ year Health Information related experience.
  • Meets and/or exceeds Company's Productivity Standards.
  • Previous production/metric-based work experience.
  • In-person customer service experience.
  • Ability to build relationships with on-site clients and customers.
  • Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.

Working Conditions & Physical Demands:

Work is generally performed in an office environment in which there is only minimal exposure to unpleasant and/or hazardous working conditions. Must have the ability to stand and sit frequently throughout an eight-hour period, reach horizontally and vertically for overhead use. Must be able to use a telephone or headset equipment. Incumbent must be able to lift 20 lbs., perform work at a computer terminal for 6-8 hours a day, and function in an environment with constant interruptions. Reasonable accommodations are available to qualified individuals with disabilities. Must be willing to travel 75% of their time to multiple sites based on the needs of the region.

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