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Advanced Technical Support Expert

2 weeks ago

Houston, Texas, United States NetImpact Strategies Full time

Job Summary:

We are seeking a highly skilled IT Service Desk Specialist to join our team. The ideal candidate will have advanced technical knowledge, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities:

  • Provide expert technical support and troubleshooting services
  • Communicate technical information effectively to end users and management
  • Maintain accurate records of support activities and report to management
  • Collaborate with other teams to resolve complex issues

Requirements:

  • A minimum of 6 years of experience in IT service desk or related field
  • Bachelor's degree and/or equivalency
  • IAT II certification compliant with DoD 8570.01-M requirements
  • Excellent communication and interpersonal skills

About Us:

NetImpact Strategies is a leading provider of digital transformation solutions to the Federal Government. We pride ourselves on delivering innovative and agile solutions that meet the evolving needs of our customers.