Investigation Analyst Specialist

4 days ago


Jacksonville, Florida, United States Radius Global Solutions LLC Full time
Job Overview

We are seeking a highly skilled Investigation Analyst Specialist to join our team at Radius Global Solutions LLC. As a key member of our operations team, you will be responsible for researching and resolving consumer-initiated inquiries and disputes in a timely and effective manner.

About the Job

The ideal candidate will have a strong analytical mindset, excellent communication skills, and the ability to work independently with minimal supervision. You will be responsible for investigating consumer dispute claims, researching data reporting, and responding promptly to internal departments outlining dispute findings.

Key Responsibilities
  • Research and resolve consumer-initiated inquiries and disputes from various channels, including USPS mail, email, and our company website.
  • Conduct thorough investigations surrounding consumer dispute claims, reviewing account notes, collaborating with internal teams, and communicating with clients.
  • Research data reporting with Transunion, Experian, and Equifax to ascertain information relevant to the investigation process.
  • Respond promptly via email to disputes received from internal departments outlining dispute findings.
  • Compose letter correspondence to be sent to consumers based on investigation findings.
Requirements
  • A minimum of 2 years of applicable analysis or related experience.
  • High School Diploma or General Educational Development (GED) certificate; Associate or Bachelor's Degree preferred.
  • Proficient computer skills, including utilization of computerized software programs, MS Office products, spreadsheets, and automated systems.
  • Excellent interpersonal, written, and oral communication skills with both internal and external employees, clients, and consumers.
Salary Information

The estimated salary range for this role is $65,000 - $80,000 per annum, depending on experience and qualifications.



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