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Medical Office Manager

2 months ago

Alhambra, California, United States Astrana Health Full time
About the Role:

We are seeking an experienced, team-oriented Medical Office Manager to join our team at Astrana Health. This role will report to the Site Administrator and will be responsible for managing the operations and performance of the outpatient medical clinic.

Key Responsibilities:
  • Directly manage the operations and performance of the outpatient medical clinic, including daily operations, revenue cycle, provider schedules and productivity, claims, and budget.
  • Develop and lead a cross-functional team of medical assistants, patient concierges, medical records specialists, and others to deliver best-in-class care experiences for our patients and community.
  • Monitor the clinic's activities and outcomes against defined goals/KPIs, such as patient satisfaction, clinical and non-clinical staff satisfaction, clinic productivity, profitability, HCC performance, and STAR performance.
  • Identify root causes of operational deficiencies and help implement the best tools, processes, and trainings to correct deficiencies and control costs, working with Site Administrators and other leaders to carry such learnings throughout the organization.
  • Build relationships within the community and support growth and marketing initiatives.
  • Monitor the impact to each site of actual and projected growth in membership, utilization, etc.
  • Collaborate with the Medical Director, Site Administrator, and central leadership team to improve provider satisfaction.
  • Address and resolve provider-related issues.
  • Report on progress, operational issues, and potential areas of future concern.
  • Exude professional demeanor at all times and enforce the same with site teams.
  • Ensure compliance with all applicable regulations and policies; respond appropriately and expeditiously to any emergencies or urgent issues as they arise.
Qualifications:
  • 3 years of relevant healthcare experience, including at least 2 years of management experience.
  • Demonstrated ability to adapt and effectively lead in a fast-paced environment, where change is common.
  • Skilled operator who takes data-driven, process-oriented approach towards continuous improvement of clinic operations.
  • Exceptional organizational skills and ability to manage multiple tasks with tight deadlines.
You're Great for the Role If:
  • Bachelor's degree in Business Administration, Healthcare Administration, or a related field (4 additional years of experience may be substituted in lieu of degree).
  • You have healthcare management experience in a managed care environment.
  • You have experience as an office manager at a primary care clinic.
  • Bonus points if Mandarin or Cantonese speaker.