Service Delivery Associate

3 weeks ago


Lake Charles, Louisiana, United States VIDRINE PHARMACEUTICAL GROUP LLC Full time

About Us

Vidrine Pharmaceutical Group LLC is dedicated to delivering exceptional customer experiences in the healthcare industry.

Job Overview

As a Client Support Specialist, you will play a critical role in maintaining high levels of customer satisfaction. Your responsibilities will include addressing customer inquiries, resolving issues, and providing product information.

  • Providing product information to customers by explaining features and benefits based on their needs.
  • Resolving customer disputes by de-escalating tense situations, mediating conflicts, and finding mutually agreeable solutions.
  • Maintaining customer records by updating customer information and account details accurately in the CRM system.

Our compensation package includes an estimated annual salary range of $50,000 - $60,000, plus benefits such as health insurance, dental insurance, and a 401(k) plan with matching.



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