Customer Service Representative

4 weeks ago


Steele, Missouri, United States The Bank Of Missouri Full time
About The Bank of Missouri

We are a community-focused, independent bank that has been in business for over 125 years. Our core values of accountability, community service, and financial conservatism have enabled us to thrive through various economic challenges. We are committed to providing exceptional service to our customers and creating a positive impact in the communities we serve.

About the Job

The Customer Relationship Assistant plays a vital role in serving as the first point of contact for our customers. This position requires a high level of customer service and cash handling skills, as well as the ability to maintain confidentiality and adhere to bank procedures.

Key Responsibilities:
  • Provide exceptional customer service and build strong relationships with customers
  • Accurately and efficiently process a wide variety of monetary transactions
  • Confidently know our bank products and explain the benefits to customers
  • Actively listen to customers and offer product recommendations when appropriate
  • Balance cash drawers and adhere to bank policies
  • Assist customers with problems or questions and provide solutions
  • Build and maintain partnerships with team members to enhance the customer experience
  • Participate in ongoing training and development to improve skills and knowledge
Requirements:
  • High school diploma or general education degree (GED); two to three years bank-related experience and/or training; or equivalent combination of education and experience
  • Customer service and cash handling skills are preferred
  • Must be eager and willing to learn


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