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Medical Office Coordinator

2 months ago

Fall River, Massachusetts, United States Bristol Health Full time

Job Summary

The Patient Access Representative plays a vital role in the healthcare industry by ensuring the efficient and orderly registration of patients. As the primary liaison for patients receiving services at Bristol Health, this individual is responsible for preparing admission forms, obtaining necessary documentation and signatures, and confirming demographic information. Additionally, they collect copay and deductible amounts at the time of service, verify insurance and provider information, and assist medical and nursing staff in appropriate patient placement.

Schedule and Work Environment

This role requires a flexible schedule, with the possibility of rotating to other departments as needed by the business. The Patient Access Representative will work in a fast-paced environment, interacting with patients, families, clinical personnel, and management to promote teamwork, cooperation, and a positive public image.

Key Responsibilities

  • Accurately document all information in the appropriate fields and/or account notes, maintaining accuracy when entering demographic and insurance information in the system.
  • Register patients who present for hospital services and collect copay and deductible amounts, obtaining all necessary signatures at the time of registration or arrival.
  • Courteously answer the telephone and respond to inquiries in a timely manner.
  • Identify and refer uninsured and under-insured patients to the Financial Counselor or similar representative as necessary.
  • Maintain a positive working relationship with patients/families, clinical personnel, co-workers, and management to promote teamwork, cooperation, and a positive public image.
  • Perform miscellaneous job-related duties as requested.
  • Ability to work in a stressful environment, tactfully handle sensitive issues, present a calm and professional manner, and manage a wide range of patient conditions.

Qualifications

Education and Minimum Requirements

A high school graduate with some knowledge of medical terminology, pre-admission, and insurance is preferred. The ideal candidate will possess good communication skills, both written and verbal, and understand the impact of patient registration on the financial revenue cycle. Proficiency in online computer systems and applications is also required.

State/Federal Mandated Licensure or Certification Requirements

None.

Bristol Health Mandated Educational Requirements

General orientation at time of hire, Fire/Safety/Infection Control annually, and other programs as mandated by Bristol Health.

Special Requirements

Superior customer service, telephone, and interpersonal skills are essential. Working knowledge of medical terminology, typing, and data entry skills are also required. PC literacy is preferred.

Physical Requirements

Occasional sitting with extended bending, reaching, stooping, and walking/standing. Prolonged eye and hand use while operating computers. Occasional lifting, up to and in excess of fifty pounds. Ability to occasionally operate a wheelchair and stretcher with patients. Occasionally assist in lifting/moving patients on and off stretchers, chairs, etc. Occasionally may have to assist in discharge of patients.

Cognitive Requirements

Excellent clerical skills, good written and oral communication skills, literate in English, and good organizational skills with the ability to follow written and verbal directions with multiple steps.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Our Benefits

Bristol Health is committed to offering a comprehensive, cost-effective benefits package that meets the needs of its employees. The benefits package includes:

  • Health and Wellness
    • Medical
    • Dental
    • Vision
    • Employee Assistance Program
    • Flexible Spending Accounts
  • Wellness
    • Annual Biometric Screening & Health Assessment
  • Income Protection
    • Life Insurance
    • Short- and Long-Term Disability Coverage
    • Contribution
    • Voluntary Benefit Programs
  • Financial Plan
    • 403b Retirement Plan with Discretionary Employer Core & Match
    • 401k Retirement Plan
  • Time Off
    • PTO