Security Officer

4 weeks ago

Gatlinburg, Tennessee, United States Jason Aldean's, Gatlinburg Full time
Job Summary:

As a Security Officer at Jason Aldean's Gatlinburg, you will be responsible for ensuring the safety and security of our guests, team members, and company assets. This role requires a high level of integrity, accountability, and attention to detail.

Key Responsibilities:
  • Practice and promote company-wide culture and demonstrate TCRG Service Standards at all times.
  • Respond to and assist in all emergencies, including patrolling assigned areas and observing all areas to preserve order.
  • Document all incidents in detailed reports relating to property, guests, and team members as directed.
  • Act as a role model to all Team Members and always present yourself as a credit to the Company.
  • Have a working knowledge of applicable laws, policies, and procedures, and a working knowledge for enforcement of laws, policies, and procedures.
  • Promote positive public relations and create an enjoyable atmosphere for all guests.
  • Maintain a high level of personal integrity and moral conduct free of any questionable association.
  • Ability to provide and create a guest experience that exceeds expectations and builds loyalty.
  • Practice teamwork, support fellow team members, create and contribute to an energized, positive work atmosphere.
  • Maintain appropriate grooming and uniform standards. Overall appearance is to be immaculate.
  • Display friendly and courteous behavior at all times.
  • Be aware of and handle guest opportunities.
  • Notify a Security Supervisor of any incidents, and area checks.
  • Have a working knowledge of safety and emergency protocols.
  • Prevent indecent and prohibited behavior, persons annoying other guests, and damage to Company property.
  • Warn guests of infractions and assist in ejections from the venue as appropriate.
  • Ability to be exposed nightlife environmental factors including but not limited to second-hand smoke, excessive noise, flashing/strobe lights, and stress levels related to interacting with guests in a fast-paced environment.
  • Ability to work a flexible schedule including evenings, weekends, holidays, and overtime.
  • When assigned to screening and checkpoints, follow all best practices to ensure the safety of the venue.
  • Testify in court as needed.
Working Conditions:
  • Work will include indoor and/or outdoor areas. Must have the ability to withstand high temperatures, heat, and sun exposure.
  • Work is typically in an area, which may be unusually hot, cold, noisy, etc. Work may be performed in small areas with a 3 ft. access. Tasks are performed from a non-sitting and sitting position. Team Members will be required to stand, walk, lift, reach, push, pull, and grasp.
  • These tasks include the maintenance and care of assigned area.
  • Work may entail trained chemical usage.
  • Constant contact with guests and fellow Team Members is required.
  • Able to wear and use a portable radio and headset.
  • Willing to work in a loud and smoke-filled environment.
Leadership Qualities:
  • Accountability
  • Development
  • Working relationships
  • Judgment
  • Quality of work
  • Job skills knowledge
  • Productivity
  • Dependability
  • Punctuality
  • Adherence to Policy
  • Verbal communication
  • Attitude
  • Appearance
  • Teamwork
  • Guest satisfaction
Education/Working Knowledge/Experience Requirements:
  • 1-2 years working in the security field preferred
  • Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
  • Working knowledge of the hospitality industry.
  • Basic computer skills including, but not limited to, Microsoft Office (Word/Excel/Outlook/PowerPoint)
  • Must not have been convicted of any crime for which registration is required
  • Experience or training in ID Checks, Incident Reporting, and CRP is preferred.
Equal Opportunity Employer:

Jason Aldean's Gatlinburg is an Equal Opportunity Employer.

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