Customer Service Representative

4 days ago


Pepperell, Massachusetts, United States MURPHY SERVICES LLC Full time
Job Title: Customer Service Representative

At Murphy Services LLC, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.

Job Summary:

We are looking for a skilled professional to provide exceptional customer service, respond to inquiries, and ensure a positive experience for our customers.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and in-person in a timely and professional manner.
  • Schedule service appointments and follow up with customers to confirm details.
  • Provide information on services, pricing, and promotions.
  • Assist customers in troubleshooting basic issues and escalate more complex matters to appropriate team members.
  • Maintain accurate records of customer interactions and transactions in our database.
  • Collaborate with the service team to ensure smooth operations and timely service delivery.
  • Handle customer complaints with empathy and professionalism, working towards resolution.
  • Support administrative tasks as needed to enhance overall team efficiency.

Requirements:

  • High school diploma or equivalent; additional education or certification in customer service is a plus.
  • Previous experience in customer service, preferably in the plumbing, HVAC, or home services industry.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and a positive attitude.
  • Proficient in Microsoft Office and experience with customer relationship management (CRM) software.
  • Ability to multitask and work in a fast-paced environment.

Why Work with Us:

  • Competitive salary and benefits package.
  • Opportunities for growth and advancement within a supportive team.
  • A positive and collaborative work environment.
  • The chance to make a difference in the lives of our customers and community.


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