Dental Treatment Coordinator
3 weeks ago
Pure Smiles is a highly respected, family-owned private practice that is committed to providing exceptional patient care and service. We are seeking a talented and experienced Treatment Coordinator to join our team.
Key Responsibilities:
- Educate patients and explain proposed treatment plans, including health benefits, costs, timelines, and payment options.
- Reach out to qualified patient leads to schedule consultations with our Specialty Doctor.
- Calculate final costs for proposed dental treatment and provide patients with their total cost and required down payment.
- Manage calls and leads received internally and from marketing campaigns, scheduling patients for consultations with our Doctor.
- In collaboration with our Office Manager and Specialty Doctor, ensure patient payments are processed following office policy and procedures.
- Create, maintain, and update required documentation and files about treatment plans, financial arrangements, and payments.
- Place a focus on a streamlined process and deliver compassionate care and clear communication to patients throughout the entire full-arch implant process.
- Create regular reports to monitor case acceptances and follow-ups.
- Act as the organization's full-arch treatment plan subject matter expert to ensure patient comprehension, answer inquiries, and resolve conflicts as they arise.
- Ensure adherence to the practice's collection protocols.
- Communicate with our Westerville and Findlay dental offices via phone and email about patient information, etc.
- When time warrants, follow-up on unscheduled treatment for targeted offices.
- Other administrative duties as assigned.
Requirements:
- 3+ years of direct work experience as a high-level Treatment Coordinator.
- Ability to read, understand, interpret, and explain high-dollar treatment plans to patients in a relatable way.
- Friendly and professional demeanor with strong interpersonal skills.
- Highly effective written and verbal skills to communicate with patients and teammates.
- Detail-oriented with strong financial acumen and analytical skills.
- Wants to make a positive, lasting difference in the lives of our patients utilizing warm and kind communication skills and relationship building.
- Quickly adapts to change in practice policies, technology, and practice protocols.
- Is passionate, pursues continuous growth and development, possesses gratitude, and has an abundance mindset.
- Approaches each day with motivation, determination, and confidence.
- Thrives in a culture of empowerment, advanced technology, and education.
- Possesses high integrity and accountability.
- Enjoys working with teams that like to have fun
We Provide:
- Four health plans to choose from (cost-shared), dental plan, paid vacation, paid sick days, paid holidays, quarterly office bonuses, uniform/clothing allowance, 401k and 401k match, continuing education, Life, Short-term disability, Long-term disability, Vision, Critical Illness, Accident policies, AND MORE
Extras:
- Quarterly team building events, holiday parties, a company picnic, FUN after hours team gatherings, contests and incentive programs, a teammate referral bonus program, and SO MUCH MORE
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