Customer Care Specialist
2 weeks ago
Position Available - Client Relations Driver
MG Cannon Limited is a renowned, award-winning organization specializing in vehicle accident repair. With multiple locations, we are recognized for our excellence and manufacturer-approved services.
At MG Cannon, we prioritize our workforce and foster a collaborative culture. We are dedicated to attracting, nurturing, and retaining exceptional talent who can contribute significantly to our ongoing success.
Throughout the challenges posed by recent global events, we have maintained our commitment to our employees, emphasizing their well-being as a cornerstone of our operations.
We are currently seeking a Client Relations Driver to uphold our commitment to outstanding customer service at our facilities.
Role Overview
As a Client Relations Driver, you will collaborate closely with various team members, including the Customer Controller and Bodyshop Manager, to ensure seamless operations.
Your Key Responsibilities Include:
- Transporting vehicles to and from customers.
- Conducting thorough vehicle inspections upon collection, discussing repair needs with clients.
- Communicating the repair process to customers, ensuring they are informed at every stage.
- Presenting completed repairs to customers upon vehicle return.
- Completing necessary documentation accurately.
- Coordinating with colleagues to optimize collection and delivery routes.
- Utilizing required systems for vehicle check-in procedures.
Candidate Profile
The ideal candidate will possess:
- Exceptional verbal and written communication skills.
- A professional appearance (uniform provided).
- A strong attention to detail.
- The ability to engage with customers effectively, both in person and over the phone.
- A commitment to delivering superior customer service.
- A proactive, customer-first mindset.
- The capability to meet tight deadlines.
- A willingness to provide an exemplary customer experience (comprehensive training will be provided).
We are committed to the professional growth of our staff and offer a dynamic, supportive work environment, competitive pay, and additional benefits.
If you are interested in joining a forward-thinking company that values its employees and fosters growth, we encourage you to consider this opportunity.
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