Aircraft Maintenance Operations Manager

2 weeks ago

Bridgeport, Connecticut, United States MHI Full time
Operations Manager Job Description

As an Operations Manager at MHI, you will be responsible for managing the performance of all aircraft maintenance work packages, ensuring timely delivery and meeting budget obligations for assigned aircraft. You will serve as the primary point-of-contact for customers during the maintenance process, coordinating and communicating with them to resolve any issues or concerns.

Key Responsibilities:
  • Manage safety, quality, labor, and customer schedules to ensure efficient and effective maintenance operations.
  • Coordinate with the team to identify potential risks and manage constraints, ensuring that maintenance work packages are completed on schedule and within budget.
  • Develop and maintain effective working relationships with employees, customers, and other departments to ensure seamless communication and collaboration.
  • Review and approve labor charges, build and deliver Pro Forma invoices to customers, and ensure that all maintenance work packages are completed to the highest standards.
  • Monitor and oversee workflow to ensure that maintenance work packages are completed on schedule and within budget, including shop floor efficiency.
  • Facilitate status meetings with all departments and shops to update daily reports on the status of aircraft.
  • Assist and coordinate special programs, such as Smart Parts, ESP, MSP, Honeywell, and Warranty, with Planning, Invoice Analysts, and Materials.
  • Review, approve, and sign final customer invoices as needed, ensuring that all financial obligations are met.
Requirements:
  • Working knowledge of Environmental, Health & Safety rules and regulations as they apply to workplace safety and environmental aspects of aircraft maintenance operations.
  • Minimum 5 years of experience in working in an aircraft maintenance environment or substantial similar experience.
  • Minimum 2 years of customer project management experience or 2 years of supervisory or lead experience or substantial similar experience.
  • Working knowledge of regulatory governance FAA, EASA, or Transport Canada, for example, part 91, 121, 135 & 145.
  • Working knowledge of aircraft maintenance inspection programs.
  • Strong leadership and coaching skills with the ability to develop people and build a strong team.
  • Interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management team, and other departments.
  • Customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
  • Strong verbal and written communications skills.
  • Planning and organization skills necessary to plan, prioritize, and coordinate workload within a multiple project setting.
  • Computer skills necessary to learn and/or operate word processing, spreadsheet, database, presentation, project, email, and web-based applications as well as operating systems (Empower MX and SAP) used to manage the maintenance work.
Benefits:
  • Competitive salary and an annual bonus plan.
  • Company-paid short and long-term disability.
  • Employee Mitsubishi Auto Discount.
  • Dependent coverage.
  • 401(k) with an aggressive company match of 7%.
  • Company-paid life insurance.
  • Medical, dental, vision insurance.
  • Wellness incentives up to $750.
  • Prescription drug benefits.
  • Employee Assistance Program.
  • Health Savings Account.
  • Identity Protection Coverage.

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