Senior Telecom Account Director

6 days ago


Charlotte, North Carolina, United States iQmetrix Software Development Corp Full time

Company Overview
iQmetrix Software Development Corp is a pioneering provider of Interconnected Commerce software solutions for telecom retail. Our comprehensive suite of modular, flexible, and telecom-specific capabilities empowers retailers to deliver an exceptional customer experience.

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About the Role
We are seeking a seasoned Vice President, Enterprise Account Management to lead our team in driving revenue growth, client retention, and overall customer satisfaction within North America's telecom sector. As a strategic account management leader, you will redefine how we engage with longstanding enterprise clients and introduce innovative, value-driven approaches to client experience.

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Key Responsibilities
Develop and execute a strategic account management plan to drive client satisfaction, maximize revenue opportunities, and ensure long-term retention of key telecom enterprise clients.
Achieve growth targets by identifying and capitalizing on upsell and cross-sell opportunities within existing accounts, ensuring alignment with overall revenue objectives.
Establish and nurture strong relationships with executive-level stakeholders across telecom clients, positioning our solutions as critical enablers of their business goals.
Recruit, mentor, and lead a high-performing team of Account Managers, fostering a collaborative and results-oriented culture aligned with company goals.

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Requirements
12+ years in enterprise account management, sales, or customer success in B2B SaaS, with at least 5 years serving the North American Telecom industry.
Proven track record of leading and inspiring teams, fostering a high-performance culture, and developing future leaders.
Demonstrated ability to build and maintain strong executive-level relationships, particularly with telecom providers and carriers.
Strong analytical skills, with proficiency in forecasting, financial reporting, and using CRM tools.

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Benefits
iQmetrix offers a competitive starting salary: $200,000 - $250,000 per year, depending on experience. Comprehensive benefits package includes medical, vision, and dental premiums for employees and their families. Flexible hybrid working environment, trusted vacation and sick program, RRSP/401K and Share Ownership plans, match program, maternity, adoption, and paternity leave salary top-ups, cultural day off annually, paid time off for volunteering or personal learning, and a seven-week sabbatical after every seven years of employment.



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