Hotel Security Officer

2 weeks ago

Hamtramck, Michigan, United States Rock Security Full time

The Rock Security team is seeking a highly skilled and professional Hotel Security Officer to join our team. As a Hotel Security Officer, you will be responsible for maintaining the safety and security of our team members, guests, and assets. You will patrol the hotel and public premises, respond to emergencies and critical incidents, and ensure compliance with security policies and procedures.

Responsibilities:

  • Perform and enforce directives set forth by the Director of Security
  • Effectively monitor and protect hotel assets
  • Respond to emergencies or critical incidents, following the emergency response plan
  • Follow proper patrol procedures and ensure proper documentation of property patrols
  • Assist with shipping and receiving procedures
  • Understand the hotel's cash handling procedures and report any procedure violations to the General Manager and Director of Security
  • Investigate all incidents following proper investigative procedures for loss of hotel assets and ensure compliance with policies
  • Conduct special investigations and surveillance in areas such as internal and external theft
  • Effectively monitor and control access to the property
  • Patrol public areas to detect fires, unsafe conditions, security issues, and damaged or inoperative safety equipment
  • Log activities and events occurring on shift
  • Be responsible for the safety and security of the hotel guests, team members, and property
  • Inspect and evaluate hotel security activities to ensure compliance with security policies and procedures
  • Maintain working relationships with local law enforcement agencies
  • Prepare evidence, file complaints, make court appearances, handle legal counsel coordination, and maintain and protect records and evidence
  • Monitor the hotel via security cameras
  • Evaluate potential security threats to the hotel, personnel, and guests
  • Maintain records or reports of all incidents
  • Maintain a safe and neat appearance at all times
  • Stay current on hotel activities, hotel events, and local events at all times and provide guests with information as requested
  • Assist sick and injured guests and colleagues, ensuring documentation and disposition of reports
  • Create 100% guest satisfaction by providing the company experience through a job performance that demonstrates the standards of genuine hospitality and exceeding guest expectations
  • Give personal attention, take personal responsibility, and use teamwork when providing guest services
  • Listen, apologize with empathy, find a solution, and follow through when resolving guest problems
  • Perform bag checks
  • Assist with package handling
  • Perform age and identification validation/verification at times to ensure all guests consuming alcohol are 21 years of age or older (this may include the use of an identification verifying device)

Requirements:

  • Ability to interpret and follow established policies
  • Ability to work with the general public, customers, team members, leaders, and government officials with tact and courtesy
  • Ability to participate in and contribute to team projects and duties
  • Ability to plan and organize the workload
  • Superior communication skills, including the ability to de-escalate confrontational situations using verbal skills
  • Availability to work nights, weekends, and holidays
  • Valid driver's license
  • Ability to lift 20 pounds maximum with frequent lifting and/or carrying of objects weighing up to 10 pounds
  • Ability to walk or stand for a significant length of time
  • Security certification
  • CPR certification

About Rock Security:

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants, and visitors. We're proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works, and visits Detroit, Cleveland, and our other home cities.

Disclaimer:

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted, and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status, or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

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