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Sales Associate

2 months ago

Emeryville, California, United States The Bay Full time
Job Title: Sales Associate

At The Bay, we are seeking a highly motivated and results-driven Sales Associate to join our team. As a Sales Associate, you will play a critical role in supporting our Director of Sales and Marketing, Regional Director of Sales, and Community Executive Directors in achieving greater community occupancy and sales goals.

Key Responsibilities:

  • Manage lead database through accurate data entry, report utilization, and periodic database clean up.
  • Understand key services and amenities offered at our community, including levels of care and programs.
  • Complete daily internal sales activities by converting inquiry calls to appointments, conducting quality tours with prospects and families, and contacting prospects and families via phone, email, and mail.
  • Distribute approved written marketing communication, including notes, newsletters, promotional flyers, invitations, and brochures, as part of the sales process.
  • Provide accurate customer information, pricing, incentive information, and other details regarding new deposits to the ED, BOM, and community team in a timely manner for lease preparations.
  • Ensure the community property and team members provide an outstanding first impression for prospects.
  • Respond to walk-in tours and phone inquiries immediately.
  • Complete a daily sales report with inquiry triage information and distribute it to the community team.
  • Provide weekly and monthly data and forecasts as requested by the ED, Regional team, or home office.
  • Conduct tours, luncheons, or other strategies with prospective clients and prospective client groups.
  • Conduct visits with prospects in their homes, hospitals, or other healthcare facilities.
  • Follow up with inquiry calls and work sales activities and process for the entire length of the buying cycle.
  • Document weekly inventory of room availability and room readiness inventory.
  • Assist with the processing of all required information necessary to complete a successful move-in, coordinating with all departments to prepare for the new resident's arrival.
  • Coordinate with other team members to ensure that apartments are prepared for new resident move-in and that model apartment(s) are available and ready to show.
  • Coordinate with other team members for special luncheons/tours, special events, and promotions for community contact groups as appropriate.
  • Evaluate and understand the competition and incorporate knowledge of competitor into sales strategy as it relates to pricing and selling value.
  • Maintain the confidentiality of resident information.
  • Encourage teamwork through cooperative interaction with co-workers and other departments, supporting a positive and professional image through actions and dress.
  • Responsible for completing pre-move-in paperwork, coordinating with Department Heads to assure regulatory compliance.
  • Other duties as assigned by Supervisor.

Qualifications:

  • Bachelor's degree in Business Administration, Public Relations/Communications, Marketing, or related field.
  • At least three years' experience in multi-community/regional sales manager role with supervisory experience.

Benefits:

In addition to a rewarding career and competitive salary, The Bay offers a comprehensive benefit package, including medical, dental, vision, life, and disability insurances, paid time off, and paid holidays. Team members are eligible to participate in our outstanding 401(k) plan with company match, Employee Assistance Program, and accident insurance policies.

No agencies, please. We do not accept any unsolicited resumes from agencies under any circumstances. We receive inquiries from agencies daily. Agencies should not direct any inquiries or emails to hiring managers. Thank you.

EOE D/V