Host Leadership Manager

3 days ago


Chicago, Illinois, United States Happy Camper Full time

At Happy Camper, our mission is to provide an exceptional dining experience for our guests. We are a fast-paced restaurant group with a passion for art-inspired spaces and delicious food. As a Lead Host at Homeslice, you will play a key role in creating a warm and welcoming atmosphere for our guests.

About the Role

We are seeking a highly motivated and organized individual to join our Front of House team as a Lead Host. The ideal candidate will have a minimum of 2 years of experience in a host role and be able to provide top-notch customer service in a fast-paced environment.

Responsibilities
  • Train and develop host employees to ensure excellent guest service
  • Greet guests with energy and enthusiasm, setting the tone for their dining experience
  • Multitask calmly and efficiently, even in high-pressure situations
  • Communicate effectively with guests and staff to resolve any issues that may arise
  • Manage wait lists and seating assignments to ensure a smooth flow of guests through the restaurant
  • Operate OpenTable and other POS systems to maximize efficiency
  • Provide menus and answer initial questions from guests
  • Seat guests at tables or in designated waiting areas
  • Assign guests to tables they prefer, while maintaining table rotation for servers
  • Respond to complaints and help resolve them or involve a manager as needed
  • Answer phone calls, take reservations, and answer general inquiries
Requirements
  • Minimum 2 years of experience in a host role
  • High school diploma or equivalent preferred
  • Able to work well under pressure and maintain a positive attitude
  • Excellent communication and interpersonal skills
  • Able to multitask and prioritize tasks effectively
  • Experience with POS systems and ability to learn new technology quickly
Benefits

We offer competitive hourly rates ranging from $20-$25 per hour based on experience. Benefits include eligibility for health insurance, paid time off, and opportunities for career growth and development.

About Us

Homeslice is part of the Happy Camper restaurant group, known for our vibrant art-inspired spaces and delicious food. We are committed to providing equal employment opportunities and fostering a culture of inclusivity and respect.



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