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Director, Observability Solutions

1 month ago

Irving, Texas, United States Gartner Full time
About the Role

We are seeking a seasoned Director to lead our Observability team, driving the strategy and implementation of monitoring solutions for our critical applications and infrastructure.

Key Responsibilities
  • Develop and enhance the Observability strategy to ensure reliable monitoring of our systems and infrastructure.
  • Collaborate with senior management and key partners to understand business requirements and drive alignment and prioritization.
  • Manage resource assignment and project prioritization for the Observability team, determining relevant KPIs to measure team performance.
  • Ensure tight integration of best-of-breed observability platforms and seek opportunities to enhance and simplify service offerings.
  • Lead the evaluation, selection, design, deployment, and advancement of tools used for infrastructure and service monitoring.
  • Manage vendor relationships and ensure accountability to defined SLAs.
  • Design and maintain a robust strategy for alerting and incident-based collaboration across the enterprise.
  • Build and grow the scope and capabilities of the Observability team, fostering a culture of trust and accountability.
  • Identify new opportunities to influence decisions using rich data to drive positive business outcomes.
Requirements
  • Bachelor's degree in Computer Science or related discipline, or equivalent work experience.
  • 12+ years of information technology experience, with 7+ years in a relevant critical Observability/Monitoring leadership role or similar position.
  • Experience with designing and engineering solutions to monitor critical systems and network infrastructure across a wide array of technologies and platforms.
  • Strong experience with monitoring tools such as Datadog, Prometheus, Dynatrace, SolarWinds, AppDynamics, Splunk, etc.
  • Familiarity with LAN/WAN technologies and clear understanding of basic network concepts/services.
  • Familiarity with Unified Communications (VOIP, video communications, telecom, etc).
  • Strong understanding of workflow management and ITSM tools such as ServiceNow.
  • Strong understanding of alerting and AIOPs tools such as PagerDuty, OpsGenie, BigPanda, etc.
  • Knowledge of emerging technologies and modern architectural concepts such as cloud, containers, micro-services, immutable infrastructure, infrastructure as code, etc.
  • Highly-collaborative team player who can build strong relationships at all levels of the organization.
  • Constant process improvement thinking to reduce delivery time and develop innovative solutions.
  • Excellent verbal & written communication.
What We Offer
  • Competitive compensation.
  • Limitless growth and learning opportunities.
  • Ongoing mentorship and apprenticeship; leadership courses, development programs, technical courses, certification opportunities, and more.
  • A collaborative and positive culture - join a diverse team of professionals that are as smart and driven as you.
  • A chance to make an impact - your work will contribute directly to our strategy.
  • A hybrid work environment - enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
  • 20+ PTO days plus holidays and floating holidays in your first year.
  • Extensive medical, dental insurance, and vision plan.
  • 401K with corporate match, immediate vesting.
  • Health-and-wellness-related allowance programs.
  • Parental leave.
  • Tuition reimbursement.
  • Employee Stock Purchase Plan.
  • Employee Assistance Program.
  • Gartner Gives Charity Match.
  • And much more.