Delivery Director

4 days ago

Irving, Texas, United States Targetbase Full time

Job Summary

We are seeking a highly skilled Delivery Director to join our team at Targetbase. As a key member of our organization, you will be responsible for managing overall project and resource planning and management for database system development and production for a portfolio of accounts.

Main Responsibilities

  • Manage client commitments on-time and provide high-quality client-centric service.
  • Effectively manage day-to-day team activities to achieve portfolio and Targetbase objectives.
  • Maintain a high-quality technology solution as evidenced by solution audits and results.
  • Identify solution improvements and efficiency to benefit clients and Targetbase, communicate changes with client/team, and manage the implementation of changes within the production schedule.
  • Effectively coordinate resources external to direct team.
  • Understand and implement strong program management practices (Change Requests, Issue Management, Risk Management, Decision Tracking).
  • Communicate status, issues, and risks effectively to client team members, Vice President, Delivery, and client-specific staff.
  • Manage the P&L and be responsible for achieving the forecast P&L (updated as necessary based on client changes).

Sales and Proposal Support

  • Ability to reach across a client organization and discover new opportunities.
  • Ability to be strategic from a technology perspective and engage in consultative relationships.
  • Accurately estimate work effort and delivery timelines to support solution change management.
  • Ability to assist with authoring functional and technical scope section related to change management.

People Management and Mentoring

  • Identify resource/technical needs and be able to construct a case for acquiring the resource/technical need.
  • Provide feedback to TSG capability leads regarding shared resource(s) performance.
  • On-board new resources by providing client-specific solution information, processes, practices, and client-specific knowledge.
  • Acknowledge and recognize members of the team based on their contributions to the client and to Targetbase.
  • Identify struggling resources and proactively seek to address performance issues either via coaching/mentoring or replacement.
  • Ensure definition of roles and responsibilities across all team members involved with project.
  • Act as an informal coach and mentor for resources on the account, assisting them with career advice and growth as well as ways of being successful at Targetbase.

Knowledge Sharing

  • Share knowledge and understanding of Targetbase financial processes (billing, invoicing, financial planning, reporting, PO processes, etc. at a client level).
  • Ensure that the team understands Targetbase's full-service offerings.

Experience and Education

  • Bachelor's Degree.
  • 7 years of experience successfully managing production clients.
  • 5 years of experience successfully managing CRM technology deployments.

Knowledge and Ability

  • Strong client engagement skills, including presentation skills, ability to think on his/her feet, and the ability to communicate technical messages effectively to non-technical audiences.
  • Solid understanding of relational database concepts, exposure to SQL.
  • Understanding of marketing technologies such as Unica, Adobe, or Salesforce Marketing Cloud.
  • Ability to interface and provide feedback to Technology Solutions Group Capability Leaders and Thought Leaders on best practices and standards for a solution.
  • Understanding of common IT offerings (B/Us, Security, DR - Business Continuity, Infrastructure Support).
  • Understanding of CRM and Database marketing solutions.

Position Requirements

  • Overtime as necessary.
  • Travel is required.
  • We are a hybrid company working 3 days a week in office and 2 days a week at home. Candidates must live in the Dallas/Ft Worth, TX area and be willing to be in office on required days.

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