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Healthcare Customer Service Specialist
2 months ago
The Patient Care Coordinator is responsible for providing a warm and professional welcome to all individuals contacting the clinic.
This role is part-time, requiring availability on select weekdays and rotating Saturdays.
Key Locations:
Waconia & Chaska
A sign-on bonus is available, contingent upon a commitment period.
About Us:
Twin Cities Orthopedics operates under Infinite Health Collaborative (i-Health), a network of local medical practices dedicated to empowering patients in their healthcare journey.
We offer a robust benefits package, including Medical, Dental & Vision coverage, a Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, and various discounts.
Core Responsibilities:
- Greet all patients promptly upon arrival.
- Collect demographic and billing information to ensure accurate billing.
- Photocopy insurance cards, obtain necessary signatures, and complete registration procedures.
- Answer phone inquiries in a timely manner.
- Schedule appointments and manage provider schedules.
- Understand and adhere to Medical Records protocols regarding confidentiality and legal compliance.
- Engage fully in patient-centered care initiatives.
- Perform additional duties as assigned.
Qualifications:
- High School diploma or equivalent required.
- Proficiency in Microsoft Office Suite.
- Experience in customer service is essential.
- Prior administrative or medical office experience is preferred.
Essential Skills:
- Adhere to company policies and ethical guidelines.
- Complete all required training and comply with relevant laws and regulations.
- Demonstrate reliable attendance and punctuality.
- Ability to navigate the clinic efficiently.
- Maintain professionalism in all interactions.
- Effectively prioritize tasks to meet operational demands.
- Apply logical reasoning to problem-solving.
- Operate communication equipment effectively.
- Work independently with minimal supervision.
Performance Expectations:
Embrace i-Health's core values of Integrity, Service, Quality, Innovation, and Teamwork.
Work Environment:
Clinic setting. This position description is subject to periodic review and may be modified as necessary.
