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Customer Service Representative

1 month ago

Milford, Ohio, United States Beneficial Talent Source Full time

We are seeking a highly skilled Customer Service Support professional to join our team at Beneficial Talent Source. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Provide technical assistance to service technicians via phone or email
  • Support sales efforts by providing product information and answering customer inquiries
  • Document technical service calls using specified software
  • Perform failure analysis and work with engineers/vendors to resolve issues
  • Develop and deliver technical training to live and webcast groups
  • Assist sales and procurement teams with equipment decisions
  • Collaborate with the engineering team to test new products or product changes

Requirements:

  • Associate degree in a related field or equivalent combination of education and experience
  • 1 year of customer support experience
  • Mechanical knowledge

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

Equal Employment Opportunity:

Beneficial Talent Source is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or becoming an employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.