Customer Service Liaison

7 days ago


Stevens Point, Wisconsin, United States Ki Mobility Full time
Job Description

The Clinical Customer Advocate position at Ki Mobility is a dynamic role that requires effective communication, problem-solving, and adaptability. As a front-line representative, you will interact with customers, clinical professionals, and internal teams to provide world-class support for our highly configurable mobility products.

Key Responsibilities:
  • Respond to customer inquiries, resolve concerns, and provide solutions in a professional and efficient manner.
  • Maintain detailed documentation of customer interactions using proprietary software applications.
  • Effectively manage call center queues, prioritize tasks, and meet high customer service standards.
  • Communicate effectively with colleagues and cross-functionally with sales, production, and other departments.
Requirements:
  • Minimum 2+ years of experience in a call center or relevant customer service role.
  • Basic level experience with Microsoft Office programs (Word, Excel) and other enterprise software.
  • Ability to read and interpret parts diagrams.
  • Bilingual preferred.


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