Drop Technician 2
4 weeks ago
The Drop Technician 2 plays a crucial role in ensuring the delivery of telecom services, including internet, phone, and television, to residential and business customers. This involves installing, maintaining, and repairing last-mile connectivity infrastructure, often referred to as the "drop."
Key Responsibilities:
- Performs placement of aerial and underground fiber optic cable on customer premises
- Installs and replaces aerial and underground fiber drop cable
- Terminates fiber drop cable
- Installs exterior DMARC Clam Shell
- Repairs and maintains underground conduit
Customer Support:
- Provides exceptional customer service during on-site visits, addressing customer inquiries and concerns professionally and courteously
Equipment Operations and Site Maintenance:
- Operates mechanized equipment such as bucket trucks, excavators, and trenchers
- Climbs poles up to 40 feet and operates in bucket trucks with 32' plus ladders
- Manages deployment and removal of traffic control devices to ensure safety in work areas on streets or roadways
Vehicle Maintenance and Travel:
- Maintains vehicle/equipment pre-op/post-op to be prepared to perform required duties
- Maintains a clean driving record as defined by the current fleet insurance underwriter
- Spends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors
Safety Awareness and Compliance:
- Observes hazards and reports any concerns or accidents to a supervisor or safety professional; participates in the investigation process as needed
- Understands, completes, and signs off all pre-job safety planning tools at the start and end of the shift; completes all required safety-related paperwork
Requirements:
- Eligibility for US Employment without sponsorship
- Minimum of 21 years of age
- High School Diploma or GED or equivalent combination of education and experience is preferred
- A valid California driver's license, subject to successful verification through a DMV check, is mandatory
- Minimum of 6 months experience as a Drop Technician or 6 months experience with outside plant/fiber optics
- Solid understanding of drop processes and GO95 codes
- Proficient understanding of utility markings
- Proven understanding and ability to read and interpret fiber network design maps, splice plans, and MOPs
- Proven knowledge of distribution operations, construction, and maintenance
- Experience in fiber optic splicing/termination experience a plus
- The ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communication
- Proficiency in Spanish Language is desirable
Benefits:
- 100% Employer-paid medical, dental, vision, and life for all our employees
- 401 (k) with 100% Employer-matched up to 4% of your annual income
- Generous paid time off including sick, vacation, holiday and birthday pay
- Company provided equipment including uniforms, safety, tools, vehicle, and tech
- Free Race TV, highspeed internet, cable, and phone service where available
Equal Opportunity Employer:
Race Communications is an equal opportunity employer who welcomes applications from individuals with the skills, experience, and dedication to excel in their roles without regard to race, religion, color, sex/gender, national origin, ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age, sexual orientation, reproductive health decision-making, military or veteran status or any other basis protected by federal, state, or local law, ordinance, or regulation.
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