Logistics Support Services Leader

4 days ago


Orlando, Florida, United States Transportation Industry Full time
About the Position

We are searching for a skilled Logistics Support Services Leader to join our team. As a key player in our customer service department, you will be responsible for providing exceptional support to our customers, resolving complex issues, and driving continuous process improvements.

Main Responsibilities:

  • Customer Service Delivery:
    • Deliver world-class customer service, ensuring high levels of satisfaction and loyalty.
    • Respond to customer inquiries, resolve issues promptly, and escalate when necessary.
  • Process Excellence:
    • Identify areas for improvement and develop solutions to enhance efficiency and effectiveness.
    • Implement changes to streamline processes, reduce costs, and improve customer satisfaction.
  • Team Collaboration:
    • Work closely with cross-functional teams, including sales, operations, and logistics.
    • Communicate effectively to ensure seamless collaboration and alignment.
  • Professional Development:
    • Pursue ongoing training and development opportunities to enhance skills and knowledge.
    • Stay up-to-date with industry trends and best practices.

Qualifications:

  • Minimum 3 years of experience in a customer-facing role, preferably in the logistics or transportation industry.
  • Proven ability to deliver exceptional customer service and resolve complex issues.
  • Strong communication, problem-solving, and analytical skills.
  • Ability to work independently and collaboratively as part of a team.

Estimated Salary: $70,000 - $100,000 per year, depending on experience and qualifications.



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