Addiction Medicine Treatment Center Operations Manager
3 weeks ago
We are seeking a dedicated and detail-oriented individual to join our team as a Front Desk Patient Services Representative Team Lead at Master Center for Addiction Medicine in Gloucester, VA.
The successful candidate will have a strong background in medical office administration, excellent communication skills, and the ability to work effectively in a fast-paced environment.
About Our CenterMaster Center for Addiction Medicine is a leading provider of outpatient addiction treatment services in the Richmond, VA area. Our comprehensive program includes medical treatment, education, psychiatry, professional counseling, testing/monitoring, and peer support services.
We are committed to helping individuals overcome addiction and achieve long-term recovery.
Responsibilities- Respond to incoming calls, voicemails, and other contacts from patients and their representatives in a timely and professional manner.
- Schedule patient appointments based on provider availability, follow-up needs, insurance participation, and appointment type.
- Manage patient check-in and check-out procedures, including appointment confirmation.
- Review and ensure that all applicable patient forms and notifications are completed and signed.
- Collect patient insurance cards, identification, and scan documents to the patient account.
- Verify insurance eligibility and communicate patient liability estimates and costs for services.
- Collect patient liability amounts and account balance amounts.
- Provide exceptional customer service to patients, their families, and representatives at all times.
- Maintain HIPAA compliance by protecting patient health information.
- Stay up-to-date on federal, state, and local laws and regulations related to office operations.
- Collaborate with the Front Desk Manager to implement new processes and improve efficiency.
- Conduct quality assurance audits as needed.
- Minimum 2 years of medical office experience
- Excellent customer service skills
- Strong organizational and time management skills
A competitive salary and comprehensive benefits package is offered to full-time employees.
Salary$16.50 to $18.50 per hour.
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