Addiction Medicine Treatment Center Operations Manager

3 weeks ago


Gloucester, United States Master Center for Addiction Medicine Full time
Job Description

We are seeking a dedicated and detail-oriented individual to join our team as a Front Desk Patient Services Representative Team Lead at Master Center for Addiction Medicine in Gloucester, VA.

The successful candidate will have a strong background in medical office administration, excellent communication skills, and the ability to work effectively in a fast-paced environment.

About Our Center

Master Center for Addiction Medicine is a leading provider of outpatient addiction treatment services in the Richmond, VA area. Our comprehensive program includes medical treatment, education, psychiatry, professional counseling, testing/monitoring, and peer support services.

We are committed to helping individuals overcome addiction and achieve long-term recovery.

Responsibilities
  1. Respond to incoming calls, voicemails, and other contacts from patients and their representatives in a timely and professional manner.
  2. Schedule patient appointments based on provider availability, follow-up needs, insurance participation, and appointment type.
  3. Manage patient check-in and check-out procedures, including appointment confirmation.
  4. Review and ensure that all applicable patient forms and notifications are completed and signed.
  5. Collect patient insurance cards, identification, and scan documents to the patient account.
  6. Verify insurance eligibility and communicate patient liability estimates and costs for services.
  7. Collect patient liability amounts and account balance amounts.
  8. Provide exceptional customer service to patients, their families, and representatives at all times.
  9. Maintain HIPAA compliance by protecting patient health information.
  10. Stay up-to-date on federal, state, and local laws and regulations related to office operations.
  11. Collaborate with the Front Desk Manager to implement new processes and improve efficiency.
  12. Conduct quality assurance audits as needed.
Requirements
  • Minimum 2 years of medical office experience
  • Excellent customer service skills
  • Strong organizational and time management skills
Benefits

A competitive salary and comprehensive benefits package is offered to full-time employees.

Salary

$16.50 to $18.50 per hour.



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