Customer Experience Lead

3 days ago


Glendale, Arizona, United States Victoria's Secret Full time
Customer Experience Lead Job Description

About the Role:

The Customer Experience Lead is a key member of the Store Leadership Team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a values-based leader who can inspire and motivate associates to achieve results.

Key Responsibilities:

  • Lead and demonstrate company values within the store.
  • Deliver exceptional customer experiences through coaching, zoning, team selling, and personally selling.
  • Conduct associate observations and coaching to ensure associates are meeting sales and service expectations.
  • Display an understanding of all associate roles and ensure all roles work together to achieve team and customer goals.
  • Link results to behaviors and actions to drive top-line sales.
  • Independently manage labor hours within the store to drive top-line sales and profit.
  • Owning the overall appearance and presentation of the brand by maintaining visual merchandising standards.
  • Collaborate with Sales Leadership Teams to ensure seamless communication and execution of required actions.
  • Demonstrate and lead company policy and procedures.
  • Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing.

Requirements:

  • Possess a passion for the Victoria's Secret brand.
  • Demonstrate excellent merchandising skills.
  • Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
  • A sense of self-awareness with an interest in seeking feedback to improve and develop.
  • Ability to monitor/track progress and incorporate feedback into decision-making.
  • Experience with influencing cross-functional partners in informal and formal settings to get things done.
  • Ability to work nights, weekends, and a flexible schedule.
  • Ability to stand for long periods and frequently bend, kneel, and lift.
  • Ability to use technology (headsets, mobile devices, computers).
  • 1 year of retail experience preferred.
  • Experience directing other individuals in the performance of their job duties preferred.

Compensation:

VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.

Minimum Salary: $18.50
Maximum Salary: $23.25



  • Glendale, Arizona, United States Victoria's Secret Full time

    Customer Experience Lead Job DescriptionAbout the Role:The Customer Experience Lead is a key member of the Store Leadership Team, responsible for delivering exceptional customer experiences and driving top-line sales. This role requires a values-based leader who can inspire and motivate associates to achieve results.Key Responsibilities:Lead and demonstrate...


  • Glendale, Arizona, United States Victoria's Secret Full time

    Job SummaryWe are seeking a highly motivated and experienced Customer Experience Lead to join our team at Victoria's Secret & Co. in San Marcos. As a Customer Experience Lead, you will be responsible for delivering exceptional customer experiences, leading and directing associates on the sales floor, and coaching associates in the moment.Key...


  • Glendale, Arizona, United States VirtualVocations Full time

    Customer Advocate ManagerA company is seeking a Customer Advocate Manager to foster strong relationships with existing customers and enhance their satisfaction with the company's solutions.Key Responsibilities:Develop and maintain relationships with assigned customers to understand their business priorities and challenges.Lead clients through execution plans...


  • Glendale, Arizona, United States Victoria's Secret Full time

    Job SummaryThe Customer Experience Lead is a key role within Victoria's Secret & Co, responsible for delivering exceptional customer and associate experiences to drive top-line sales. This position requires a values-based leader who can motivate and direct associates on the sales floor, while also supporting operational excellence through visual standards,...


  • Glendale, Arizona, United States Scotia Corporation Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers.Key Responsibilities:Proactively identify and address customer needs, providing personalized...


  • Glendale, Arizona, United States Lead Health Full time

    We're seeking a skilled Med-Surg Registered Nurse to join our team at a top healthcare facility in Glendale, Arizona. As a Travel RN, you'll have the flexibility to work 12-hour night shifts, 36 hours per week, and enjoy a high-paying salary with excellent benefits.Benefits Package:Weekly payMedical, dental, and vision insurance401(k) planFree professional...


  • Glendale, Arizona, United States Circle K Full time

    Lead Customer Service RepresentativeCircle K is seeking a skilled and customer-focused Lead Customer Service Representative to join our team. As a key member of our store team, you will be responsible for providing exceptional customer service, resolving customer issues, and leading by example.Key Responsibilities:Provide prompt and courteous customer...


  • Glendale, Arizona, United States Bass Pro Inc Full time

    Job Summary:The Customer Service Outfitter is a key member of our team, responsible for providing world-class customer service and promoting the benefits of our CLUB Membership program. As a representative of Bass Pro Shops, you will be the product expert, executing account servicing and other CLUB processes to drive sales, customer satisfaction, and...


  • Glendale, Arizona, United States Lead Health Full time

    Lead the Charge Forward in Your Healthcare CareerWe're seeking a skilled Med-Surg - Telemetry Registered Nurse (RN) to join our client in Glendale, Arizona. As a Travel Nurse with Lead Health, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle with low stress and full benefits.Exceptional...


  • Glendale, Arizona, United States Lead Health Full time

    Lead the Charge Forward in Your Healthcare CareerWe're seeking a skilled Med-Surg Registered Nurse to join our team at a top-rated healthcare facility in Glendale, Arizona. As a Travel RN, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Exceptional BenefitsCompetitive weekly...


  • Glendale, Arizona, United States Lead Health Full time

    Lead the Charge Forward in Your Healthcare CareerWe're seeking a skilled Med-Surg Registered Nurse to join our team at a top-rated healthcare facility in Glendale, Arizona. As a Travel RN, you'll have the opportunity to make a positive impact on patient care while enjoying a high-paying and flexible lifestyle.Exceptional BenefitsCompetitive weekly...


  • Glendale, Arizona, United States Dunn-Edwards Full time

    About Dunn-EdwardsDunn-Edwards is a leading paint manufacturer in North America, known for its high-quality products and commitment to customer satisfaction. As a Customer Service Lead, you will play a key role in ensuring that our customers receive exceptional service and support.Job SummaryWe are seeking a highly motivated and customer-focused individual...


  • Glendale, Arizona, United States Lead Health Full time

    Job SummaryLead Health is seeking a skilled CT Technologist to join our team for a travel assignment in Arizona.Job ResponsibilitiesOperate CT scanners to produce high-quality images for diagnostic purposesCollaborate with radiologists and other healthcare professionals to ensure accurate diagnosesDevelop and implement procedures to ensure patient safety and...


  • Glendale, Arizona, United States Credit Union West Full time

    Job OverviewCredit Union West has been recognized as a 'Top Company to Work for in Arizona' for the 12th consecutive year. This esteemed accolade, awarded by BestCompaniesAZ, reflects our commitment to fostering an exceptional workplace culture, leadership, and overall employee satisfaction.At Credit Union West, we are dedicated to enhancing employee...


  • Glendale, Arizona, United States PGA TOUR Superstore Full time

    Job Title: Front-End Department HeadAt PGA TOUR Superstore, we are seeking a highly motivated and customer-focused Front-End Department Head to join our team. As a key member of our store operations, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our Club Services Desk and Front-End area.Key...

  • Lead Clerk

    2 days ago


    Glendale, Arizona, United States WinCo Foods Full time

    Job SummaryWe are seeking a highly skilled and motivated Lead Clerk to join our team at WinCo Foods. As a Lead Clerk, you will be responsible for assisting management with the operations of the store, leading by example, and ensuring that all customers receive fast and friendly service.Key ResponsibilitiesAssist management with the operations of the store,...

  • Sales Associate

    1 week ago


    Glendale, Arizona, United States Lovesac Full time

    About LovesacLovesac is a dynamic and innovative company that is committed to bringing Total Comfort to millions of homes. Our mission is to provide furniture that can evolve along with our customers as life unfolds.Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be...


  • Glendale, Arizona, United States 360 Customer Inc. Full time

    Job Summary360 Customer Inc. is seeking a highly skilled and dedicated Special Education Teacher to join our team. As a Special Education Teacher, you will be responsible for providing high-quality educational services to students with special needs.Key ResponsibilitiesAdapt Curriculum: Adapt classroom work to provide students with instructional...


  • Glendale, Arizona, United States 360 Customer Inc. Full time

    Job Title: Special Education TeacherWe are seeking a dedicated and passionate Special Education Teacher to join our team at 360 Customer Inc. in Glendale, AZ.About the Role:As a Special Education Teacher, you will be responsible for creating and implementing individualized education programs (IEPs) for students with special needs. You will work closely with...


  • Glendale, Arizona, United States 360 Customer Inc. Full time

    Job Summary360 Customer Inc. is seeking a highly skilled and dedicated Special Education Teacher to join our team. As a Special Education Teacher, you will be responsible for providing high-quality educational services to students with special needs.Key ResponsibilitiesAdapt Curriculum: Adapt classroom work for the purpose of providing students with...