Customer Service Representative

3 days ago


Rochester, Minnesota, United States Shawn Christensen - State Farm Agent Full time
About Shawn Christensen - State Farm Agent

Our agency is dedicated to providing exceptional customer service and building strong relationships with our clients. As a State Farm independent contractor agent, we market only State Farm insurance and financial service products.

">Your Role

In this role, you will have the opportunity to develop your skills, gain valuable experience, and grow within our agency. You will work closely with our experienced team to provide exceptional customer service, build strong relationships with clients, and help them make informed decisions about insurance options.

">Responsibilities
  • Establish and maintain customer relationships, following up as needed to ensure their needs are met.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused, needs-based review process to educate customers about insurance options, helping them make informed decisions that meet their unique needs.
Requirements
  • Excellent communication skills - written, verbal, and listening.
  • Self-motivated and proactive in problem-solving.
  • Detail-oriented and dedicated to delivering exceptional customer service.
  • Ability to work effectively in a team environment and build strong relationships with colleagues and clients.
Benefits

As an Agent Team Member, you will have the opportunity to grow and develop your skills, receiving valuable training and support from our experienced team. You will also be eligible for competitive compensation and benefits, including estimated $45,000 annual salary, based on experience and qualifications.



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